Systems Analyst V - ITSP Lead - Statewide Job Austin area,Texas USA,IT/Tech

Functional

Title:

Systems Analyst V - ITSP Lead - Statewide

Position Overview

Located in Austin, TX, the Texas Health and Human Services Commission (HHSC) seeks an experienced Systems Analyst V – ITSP Lead to support eligibility and client‑facing digital platforms within Access & Eligibility Services (AES). This senior individual contributor will lead advanced systems analysis, act as a subject matter expert, and provide guidance to other analysts. Formal supervisory authority is not part of the role.

Key Responsibilities

Perform advanced analysis of business rules, user needs, and system requirements to identify system enhancements supporting eligibility programs.
Translate complex business needs into functional and technical specifications, including business requirements, business rules, process flows, diagrams, mock‑ups, and design documents.
Define system goals, evaluate solution options, and recommend approaches aligned with operational, technical, and policy considerations.
Develop visual process artifacts (workflow diagrams, process maps, swim‑lane diagrams) to communicate system behavior and business operations.
Serve as an application process subject matter expert and technical lead for assigned systems.
Collaborate with stakeholders and IT teams across all phases of the system development life cycle.
Monitor progress to ensure releases are delivered on schedule and meet scope and quality expectations.
Coordinate testing activities, including user acceptance testing, and partner with release teams to plan, deploy, and stabilize production releases.
Communicate risks, issues, and dependencies promptly to project managers and leadership.
Engage with program staff and technical teams to define initiative scope, benefits, and expected outcomes.
Explain complex technical concepts in clear, plain language to non‑technical audiences.
Provide briefings, written summaries, and presentations on system functionality and implementation impacts.
Maintain a holistic view of the customer experience and consider technical, functional, process, and policy impacts when defining solutions.
Develop, review, and maintain high‑quality system, technical, and operational documentation.
Document business requirements for data requests; validate and distribute data in a clear, usable format.
Validate and perform quality checks on system outputs and data products before release.
Support continuous improvement of documentation standards and processes.
Provide guidance, technical direction, and peer review for other analysts.
Share best practices related to systems analysis, documentation, and implementation.
Assist with onboarding and cross‑training of team members on new systems and functionality.
Participate in on‑call rotation and provide after‑hours or weekend support as needed.
Perform other duties as assigned to support team operations and agency priorities.

Knowledge, Skills, and Abilities

Knowledge of eligibility systems and platforms (TIERS, State Portal, Data Mart, , mobile applications).
Knowledge of state and federal programs and regulations (SNAP, TANF, Medicaid, CHIP, HTW, MEPD).
Skill in facilitating stakeholder discovery to elicit and document business processes and requirements.
Skill in developing visual workflow artifacts such as process maps and system interaction diagrams.
Ability to translate operational processes into clear visual models for technical and non‑technical audiences.
Ability to validate process documentation with stakeholders and incorporate feedback effectively.
Experience working in Agile/Scrum environments, including epics, user stories, and test cases.
Skill in data analysis, validation, and interpretation.
Ability to analyze complex problems and develop practical, scalable solutions.
Effective communication with technical and non‑technical stakeholders.
Ability to provide guidance, peer review, and informal leadership.
Independent work, manage…