Sr Director Client Success

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, your community, and the world. Progress starts with you.

Visa is seeking a strategic and outcome‑oriented leader to own the full post‑signing customer lifecycle for the Pismo cloud‑native platform. As Senior Director, Regional Client Success, Delivery & Implementation, you will be accountable for successful onboarding, implementation delivery, adoption, value realization, and long‑term customer success for banks and fintechs using Pismo's core banking and payments platform.

This role is the single regional owner for post‑signing execution—from contract signature through steady‑state operations and growth—leading regional teams across Implementation, Delivery, and Client Success while partnering closely with Product, Engineering, Sales, and Operations.

End‑to‑End Regional Ownership (Post‑Signing):

• Own the full customer lifecycle in the region from contract signature through implementation, go‑live, steady state, and expansion.
• Act as the single accountable executive for regional delivery quality, client outcomes, and satisfaction.
• Ensure seamless transitions from Sales to Delivery and Client Success with clear governance, success criteria, and escalation paths.

Lead Regional Delivery, Implementation & Client Success Teams:

• Hire, lead, and develop high‑performing regional teams across Implementation, Delivery, and Client Success.
• Establish a culture of ownership, execution discipline, and customer‑centricity.
• Set clear expectations, goals, and accountability for delivery execution and post‑go‑live success.

Drive Time‑to‑Deliver, Time‑to‑Value & Adoption:

• Be accountable for predictable delivery execution, implementation quality, and readiness for go‑live.
• Own Time‑to‑Deliver (TTD) and Time‑to‑Value (TTV) outcomes across the regional portfolio.
• Drive sustained product adoption, usage maturity, and business value realization post‑go‑live.

Execution Excellence & Governance:

• Ensure strong delivery governance, risk management, and executive visibility across complex programs.
• Lead recovery plans for delayed or at‑risk implementations and accounts.
• Maintain high standards for execution quality, operational readiness, and client experience.

Cross‑Functional

Collaboration:

• Partner with Product and Engineering to surface client insights, delivery learnings, and prioritization input.
• Collaborate with Sales and Account Management on deal shaping, implementation scoping, and expansion readiness.
• Coordinate with Operations and Support to ensure clean handoffs into BAU and long‑term success.
• Proactively support Global Centre of Excellence and ensure regional team members are contributing to CoE success through their OKRs.

Senior Client Engagement & Escalations:

• Serve as executive sponsor and escalation point for strategic and high‑risk regional clients.
• Lead executive governance forums including QBRs and Steer Cos.
• Build trusted relationships with client executives and decision‑makers.

Data‑Driven Performance Leadership:

• Track and manage performance across core KPIs—including TTD, TTV, Product Adoption, Client Health, and NPS/CSAT.
• Use data to identify risks, prioritize interventions, and drive continuous improvement.

Executive Reporting & Regional Leadership:

• Provide regular executive‑level reporting on client outcomes, delivery performance, risks, and trends.
• Translate operational insights into clear recommendations for Visa and Pismo leadership.

This is a hybrid position. The number of days in office will be confirmed by your Hiring Manager. Visa requires at least three days in the office; expectations will be confirmed by your Hiring Manager.

Basic Qualifications:

• 12+ years of work…