Senior Network Engineer

Company Overview

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper‑connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Join Samsung SDS America and be part of the cutting‑edge technology at our state‑of‑the‑art Samsung Semiconductor Manufacturing facility in Austin, TX. We are looking for an experienced Senior Network Engineer to join our dynamic Network Operations Team.

As a Senior Network Engineer, you will play a critical role as the point of contact for the SDSA network operations team for the semiconductor fab in Austin, TX. In this role, besides some management tasks, you will support operation, manage, and implement network projects while resolving complex technical challenges. This position requires a deep understanding of routing & switching and extensive experience with advanced network technologies such as VPNs, firewalls, load balancers, and wireless.

Your expertise will be essential in ensuring the seamless operation of our network infrastructure, which is vital to our manufacturing environment.

• Site Operations:
  Assign, address, and follow up on tickets. Represent the local team in management, CAB, and project meetings. Create management reports. Review and approve network change points. Support the manager with incident management and RCA reports. Daily review and follow up on the network technician's report.
• Management support:
  Participation in candidate screening and interviews. Coordinate and participate in onboarding training for new employees. Mentor junior engineers in network technologies. Follow and help engineers follow procedures (SOPs). Create new procedures for operations management. First responder and escalation point for network incidents. Collaboration with the network strategy team.
• Network Management:
  Oversee the entire network lifecycle, including implementation, management, and troubleshooting of network devices to ensure optimal performance and reliability.
• Operational Support:
  Process system requests/tickets, which include the implementation of network solutions for internal customers, as well as planning, preparation, deployment, monitoring, and documentation. Resolve assigned tickets in a timely manner to provide solutions to internal customers, ensuring minimal disruption to operations.
• Network Design:
  Support the design and implementation of complex network architectures, including routing, traffic engineering, switching, P2P VPN solutions, network security, and load balancing.
• Escalation Support:
  Address and resolve escalated network issues from team members and internal customers, delivering timely and effective solutions. Resolve assigned tickets in a timely manner to provide solutions to internal customers.
• Project Implementation:
  Drive multiple network infrastructure projects, including expansions, upgrades (HW/SW), and improvements, ensuring successful delivery within project timelines.
• Monitoring & Reporting:
  Proactively monitor network performance, elevate issues, and follow up on resolutions in alignment with internal SLAs. Create detailed reports per management requests and on a weekly basis.
• Lab Testing:
  Conduct proof‑of‑concept (POC) testing in a lab environment to validate hardware/software solutions, workarounds, bug fixes, and impact analysis.
• Vendor
  
  Collaboration:
  
  Liaise with vendors and ISPs for issue escalation, maintenance windows, and RMA processing, ensuring timely resolution of external dependencies.
• Team Support:
  Review, provide feedback, and approve other team members' network procedures (release plans) to validate technical accuracy for network changes. Participate in change management meetings to help answer technical questions and ensure successful implementations. Set up, collect, and analyze packet captures to support the…