Network​/Tier 2​/Field Technician; Austin, TX

Network / Tier 2 / Field Technician (Austin, TX)

Compensation:
Competitive salary commensurate with experience

Employment Type:

Full‑time

We are a well‑established, locally owned IT support and computer repair company that has been serving Austin businesses and individuals since 1999. We have built our reputation on technical excellence, genuine customer care, and a no‑BS approach to work. As we continue to grow, we’re looking for a skilled Network / Tier 2 / Field Technician to join our tight‑knit team of professionals who actually enjoy their jobs.

This is a customer‑facing field role that combines hands‑on technical work with on‑site support across the Austin area. You’ll be the trusted expert who solves problems and builds lasting client relationships.

• Perform routine maintenance and troubleshooting on workstations, servers, and network infrastructure.
• Diagnose and resolve complex issues on PCs, Macs, servers, and peripherals (printers, scanners, etc.).
• Troubleshoot and repair network problems, including connectivity, Wi‑Fi, and VPN issues.
• Support Windows domain environments, Office 365, and cloud services.
• Provide excellent on‑site customer service — listen to clients, uncover needs, and deliver solutions.
• Document all work thoroughly in our ticketing system.
• Occasionally assist with installations, upgrades, and network projects.

• Reliable transportation and a clean driving record (this is a field position).
• Strong customer service skills with the ability to explain technical concepts clearly.
• Excellent problem‑solving mindset — you have strong "Google-Fu" and love figuring things out.
• Professional demeanor and communication skills.

• Ubiquiti, Cisco, and Meraki networking equipment.
• Office 365 administration and SharePoint.
• PC/laptop hardware and software troubleshooting (Windows + Mac).
• Server administration, VMware, and Hyper‑V.
• Active Directory / Domain environments, TCP/IP, VPNs, and wireless networking.

• Competitive pay based on your skills and experience.
• 401(k), Health Insurance, and a generous PTO package.
• Variety in your daily work — no two days are the same.
• Opportunity to grow with a stable, long‑established local company.

Local Austin-area applicants preferred. If you’re a self‑motivated technician who takes pride in solving real problems for real people, we’d love to hear from you.