Organizational Change Management; OCM Coordinator

Austin, TX

Texas Comptroller of Public Accounts (CPA)

Services Overview:
The selected Vendor’s Candidate will work alongside CPA's OCM team to support agency coordination, communications, and readiness for the CAPPS STARR implementation. Central coordination authority and agency relationships remain with CPA; the candidate’s role is to extend CPA’s reach by serving as a structured liaison to state agencies throughout testing, training, and transition activities.

The CPA work includes, but is not limited to, the following:

• Perform highly advanced (senior-level) consultative services and technical assistance related to supporting the CAPPS STARR Program. All work products are subject to CPA review and approval.
• Serve as a structured liaison to state agencies, ensuring they receive the information and support they need to feel capable and prepared.
• Maintain familiarity with CPA‑approved OCM, training, and testing deliverables to support agency communications and readiness activities.
• Attend CPA‑led OCM and training team meetings, and selected testing coordination meetings as directed.
• Establish and maintain a structured engagement model for interfacing with designated agency points of contact.
• Coordinate communications to agencies related to testing, training, and transition activities.
• Track agency readiness inputs, including participation levels and escalation topics, and synthesize them for CPA review.
• Facilitate feedback loops between agencies and CPA to surface readiness gaps, questions, and change impacts.
• Reinforce CPA‑approved guidance, timelines, and expectations to agency stakeholders.

• Track and update agency‑level readiness data across testing, training, and transition milestones.
• Develop change and readiness artifacts such as readiness checklists, agency communications, and Q&A content aligned to CPA’s direction.
• Monitor and report on agency readiness risks and themes across the agency population.
• Support Business Readiness Assessment data collection at defined project milestones, including gathering agency participation data and distributing readiness surveys.
• Provide pre‑milestone readiness summaries, including open issues, participation gaps, and recommended mitigation actions.
• Support the OCM Lead in gathering agency input and documenting information needed for the agency‑facing governance framework.
• Provide a weekly status report to the CPA Contract Manager summarizing work completed, in progress, and planned activities.
• Perform other related work as assigned.

• Manage day‑to‑day agency logistics and communications related to UAT participation. A UAT population of approximately 500–600 participants is anticipated.
• Coordinate agency communications related to UAT schedules, roles, and expectations.
• Support agencies in understanding UAT objectives, participation responsibilities, and escalation pathways.
• Attend CPA‑led UAT coordination meetings as a standing participant.
• Track agency participation and UAT completion as a readiness indicator.
• Support coordination of UAT‑related artifacts and guidance as directed.

• Manage TTT logistics and agency communications under the OCM Lead’s direction.
• Coordinate communications related to TTT schedules, materials, and trainer expectations.
• Reinforce roles and responsibilities of agency trainers and CPA‑provided training resources.
• Assist with dissemination and clarification of training materials developed by others.
• Collect and summarize agency feedback related to training preparedness and common issues.

• Manage EUT logistics and agency outreach for the broader end‑user population.
• Coordinate EUT logistics, including scheduling, participant communications, and access to training environments.
• Assist agencies in understanding EUT expectations, role‑based training pathways, and how to access CPA‑developed training materials.
• Track EUT participation and completion rates as a pre‑go‑live readiness indicator.
• Collect and summarize…