IT Technician

What You Can Expect

The IT Technician performs a combination of the following technical IT support activities with minimal supervision:

Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. Shall provide support in-person or virtually. Occasionally provide after hour and weekend support. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure Zimmer Biomet information assets are protected.

May be required to lift/move technical equipment. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.

• Provide IT support to internal employees across the enterprise
• Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops
• IT Asset & Inventory Management:
  Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
• Vendor Management:
  Liaison with vendors for office equipment repairs and maintenance.
• Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
• Provide direct customer support for Zimmer IT assets
• Execute and help define IT processes and standards

• Ability to work successfully within a team and build effective working relationships
• Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
• Strong understanding of end-user IT technology; basic understanding of networking technology preferred
• Effective interpersonal and communication skills (written/verbal)
• Analytical and critical thinking skills
• Must be able to multitask and prioritize work effectively
• Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach
• Knowledge of audio and visual systems configuration

• Bachelor’s degree in Information Technology or related field preferred
• Technical IT certifications preferred
• 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
• Microsoft Certified Professional, such as Administer Active Directory Domain Services , Microsoft Certified Professional:
  Exchange Server
• Advanced knowledge of Linux/Ubuntu configuration
• Experience in automation bash shell scripting, Powershell
• Expertise in SaaS suchas Jira ,Slack , Teams configuration
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.

Limited travel, up to 10%

EOE/M/F/Vet/Disability