Senior Support Engineer; MSP

Senior Support Engineer (MSP) | Austin, TX | $65K–$85K + Strong Benefits + Growth Opportunity

We’re partnering with a rapidly growing Managed Services Provider that has built an award‑winning culture and strong reputation for delivering high‑touch IT services and infrastructure solutions. This organization has consistently been recognized as a top workplace and is now expanding its footprint into the Austin market.

They’re looking for a Senior Support Engineer to serve as a key technical resource supporting a growing client base across the Austin area. This is not a repetitive help desk role. This position is designed for someone who enjoys solving difficult technical issues, working directly with clients, taking ownership, and becoming a trusted technical resource.

You’ll operate with a high degree of autonomy and act as a senior escalation point while supporting diverse environments across cloud, systems, networking, and infrastructure technologies.

• Handle escalated support issues involving Windows Server, Active Directory, Microsoft 365, Entra /Azure AD, Intune, and related technologies
• Troubleshoot complex infrastructure problems involving networking, Group Policy, DNS, DHCP, VPNs, firewalls, and remote access technologies
• Support and manage RMM platforms for monitoring, scripting, automation, and patch management
• Travel to client sites throughout the Austin area for escalations, deployments, and hands‑on support as needed
• Assist with endpoint management, patching, security hardening, backups, and system maintenance
• Participate in server deployments, client onboarding initiatives, and infrastructure upgrades
• Create and maintain documentation, KB articles, and troubleshooting processes
• Mentor junior technicians and collaborate closely with project teams

• 5–7+ years of IT support or systems administration experience
• Experience working as a Tier 2+/Senior Support Engineer
• Strong experience with:
  • Windows Server
  • Active Directory
  • Microsoft 365
  • Group Policy
  • Exchange Online
  • VMware or Hyper‑V
  • TCP/IP
  • VLANs
  • VPNs
  • Firewalls
  • Routing/Switching
  • Server administration
• Certifications such as CCNA, AZ‑104, MS‑100, or CCNP

• Company‑paid health insurance
• 401(k) with company match
• 104 PTO hours + 10 paid holidays
• $50/month cell reimbursement
• Vision, dental, and life insurance options
• Employee rewards/recognition platform
• Quarterly team events and family nights
• Annual company retreat and leadership events

This is a strong opportunity for a senior technician who wants ownership, autonomy, client interaction, and exposure to a broad range of technologies while joining a close‑knit, growth‑focused team.