Site Reliability Engineer, Team Lead

Site Reliability Engineer, Team Lead (Player‑Coach)

Location: Preferred for candidates to be local to (U.S.) Austin, TX or Cranberry Woods, PA, but open to fully remote in mainland USA.

Department: Global Cloud Operations

Reports to: Vice President, Global Cloud Operations

Visa Sponsorship: Any form of Visa Sponsorship is not offered for this position. Must be US citizen or Permanent Resident.

At Omnicell, reliability isn’t abstract—it directly impacts how medications are dispensed and how patient care is delivered. As Omnicell evolves from on‑premise, hardware‑centric products to a cloud‑native, SaaS‑delivered platform that hospitals depend on 24/7, we are building a Global Cloud Operations organization from the ground up .

We are hiring our first Site Reliability Engineer, Team Lead to define what “good” looks like for reliability s is a rare opportunity to architect an SRE practice end‑to‑end—setting standards, making foundational technology decisions, and operating hands‑on in production—while partnering directly with senior leadership. If you’re energized by building, owning outcomes, and working in a regulated healthcare environment where reliability truly matters, this role was created for you.

Omnicell is building a Global Cloud Operations organization from the ground up as our business shifts from on‑premise, hardware‑centric products to a cloud‑native, SaaS‑delivered platform that hospitals depend on 24/7. The Site Reliability Engineering function is the reliability engine of that organization, and this role is the first senior SRE hire — the person who will design the practice, set the standards, and then run the plays themselves until the team is large enough to delegate.

This is not a role where reliability practices already exist and you tune them. It is a role where you define what good looks like for Omnicell: which services have SLOs and at what targets, how incidents are declared and commanded, what the on‑call rotation feels like, which observability platform we standardize on, and how reliability investment is prioritized against feature velocity.

You will make those calls in partnership with the VP of Global Cloud Operations and an Engineer III SRE you will coach and grow.

The environment is hybrid. Some of our products are still hardware in hospitals communicating with cloud services; others are fully SaaS. Some customers access us over private circuits, others over the public internet. We operate in a regulated environment — HIPAA, SOC 2, and in some engagements FedRAMP — which means reliability, security, and auditability are not separable concerns. The person we hire will be comfortable with that complexity and will help the organization design for it rather than around it.

This role also anchors Omnicell's forward investment in AI‑driven operations. Over the course of the first year, the organization intends to incorporate AIOps and ML‑assisted observability — anomaly detection, intelligent alert correlation, LLM‑assisted runbook generation — into how we monitor and respond to our platform. You will be the technical owner of how that gets introduced, prioritized against foundational reliability work, and validated in a regulated environment.

Purpose: Establish and operate Omnicell’s Site Reliability Engineering function, balancing hands‑on engineering with practice design, coaching, and cross‑functional leadership.

Primary Impact

You will ensure Omnicell’s Tier‑1 cloud services are observable, resilient, and dependable—so hospitals, pharmacies, and clinicians can rely on our platform without interruption.

Reliability Practice & Operating Model

• Define and publish SLIs, SLOs, and error budgets for the top 5–10 Tier‑1 customer‑facing services in partnership with Product and Engineering.
• Design Omnicell’s incident command structure
  , including severity definitions, declaration criteria, war‑room protocols, stakeholder communications, and post‑incident review standards.
• Establish and operationalize a sustainable on‑call model
  , including fair rotations, paging discipline, escalation paths, and coordination with managed service…