Service Developer - TCEQ

Senior Service Now Developer
Mode of Interview:
Microsoft Teams

Location:

Austin, TX (Hybrid – 3 Days Remote / 2 Days Onsite)

I.

Position Overview
Client is seeking an experienced Developer/Programmer Analyst III to support enterprise application development initiatives with a strong focus on the Service Now platform.
The selected candidate will be responsible for designing, developing, configuring, and maintaining Service Now modules and custom applications while ensuring compliance with agency standards, DIR guidelines, and W3C accessibility requirements. This role plays a key part in delivering scalable ITSM solutions aligned with organizational goals and industry best practices.
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II.

Key Responsibilities

• Develop, configure, and maintain Service Now modules and custom applications

• Implement and deploy Service Now solutions for TCEQ projects

• Configure:
o Workflows
o Business rules
o Client/server scripts
o Integrations with external systems

• Ensure solutions align with:
o Service Now best practices
o ITIL-based ITSM processes
o TCEQ, DIR, and W3C standards

• Perform Service Now administration, upgrades, and enhancements

• Support System Acceptance Testing (SAT) and User Acceptance Testing (UAT)

• Troubleshoot and resolve application and integration issues

• Collaborate with cross-functional teams to translate business requirements into technical solutions
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III.

Required Qualifications
Minimum Experience

• 8+ years of advanced experience with Service Now platform and scripting

• 7+ years of experience with:
o Flow Designer
o Service Catalog
o System integrations

• 7+ years of experience with ITIL-based ITSM processes

• 7+ years of experience in Service Now administration and platform updates
Core Skills

• Strong knowledge of Service Now architecture and development best practices

• Expertise in JavaScript and Service Now scripting (Business Rules, Script Includes, UI Policies, etc.)

• Experience integrating Service Now with third-party systems (APIs, web services)

• Solid understanding of ITSM modules (Incident, Problem, Change, Request)

• Familiarity with accessibility standards (W3C compliance)
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IV.

Preferred Qualifications

• Experience working with government agencies or public sector clients

• Service Now certifications (CSA, CAD, or CIS)

• Experience with Agile/Scrum methodologies

• Strong analytical and problem-solving skills