Application Support Analyst - Electronic Health Record; EHR systems
Job in
Austin, Travis County, Texas, 78719, USA
Listed on 2026-06-01
Listing for:
Texas Health & Human Services Commission
Full Time, Part Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
Database Administrator, Data Analyst, Systems Analyst, IT Support
Job Description & How to Apply Below
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage.
Functional
Title:
Application Support Analyst - Electronic Health Record (EHR) systems
Job Title:
Systems Analyst IV
Agency:
Health & Human Services Comm
Department: SSLC Facilities Sprt HHSC
Posting Number: 17399
Closing Date: 07/27/2026
Posting Audience:
Internal and External
Occupational Category:
Computer and Mathematical
Salary Range: $5,098.66 - $7,166.67
Pay Frequency:
Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional
Shift:
Telework:
Travel:
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Exempt
Facility
Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: ,X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB
10,CYB
11
ISM,IT,Z Prefix
The Application Support Analyst reports to the Application Manager within Health and Specialty Care Systems (HSCS) unit of Information Technology (IT) department for Health and Human Service Commissions (HHSC). This position applies their expertise and technical skills in creating, developing, and maintaining database structures, database tuning, stored procedures, SQL Server packages and support for existing and new Electronic Health Record (EHR) application.
This position is within the software development and support team and requires development of application business logic with stored procedures and support applications.
The application support analyst will also perform analytical, and database administrations work for information systems and technologies to support Electronic Health Record (EHR) systems and applications for the State Hospitals (SH's) and State Supported Living Centers (SSLCs). The analyst will support multiple third-party applications (Cerner's Millennium, Netsmart's my Avatar, and , among others). Work involves gathering and analyzing requirements, design and implementation, and on-going maintenance of existing systems and processes.
This role will directly perform support activities on Cerner's Millennium application using, PMOffice, Power Chart, Power Forms, mpages, scheduling, interfaces, and tools like, Bedrock, DA2 report, Discern Visual Developer, SI tools, Olympus, Backend servers to name a few.
The application support analyst will work with other HSCS application support staff as well as other HHSC to develop and support information systems. The analyst may interact with staff from other agencies and outside entities as required to provide continued support, obtain required work products, or for consultation. Work is performed in an Agile environment and creativity is encouraged.
Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager.
Essential Job Functions (EJFs):
Extracts data from Cerner Millennium or my Avatar application databases using existing tools. Builds data mappings, tasks and workflows using Informatica or similar tools to load data to the data warehouse databases. Documents, designs, validates, and implements reporting methodologies for multiple areas of specialization using selected HHSC methodology and tools. (20%)
Investigates and identifies corrective solutions to production problems / issues. Consults with IT teams on software/hardware installations/upgrades. Supports in troubleshooting and solving complex problems related to EHR system software and hardware incidents and problem calls from end users, and in the processing of service requests and tasks. (50%)
May provide on-call application support as part of the support team based on team rosters. Provides technical expertise to aid in decision making and problem resolution for EHR applications (10%).
Perform quality assurance tasks to ensure accuracy of fixes provided to resolve issues. Documents processes and procedures for technical and non-technical users. (10%)
Perform other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts (10%).
Knowledge,
Skills and Abilities
(KSAs):
* Knowledge of relational databases, data systems and data warehouses.
* Knowledge of cloud delivery models:
PaaS, SaaS, IaaS.
* Knowledge of SDLC methodologies like Agile, Waterfall and Dev Ops.
* Knowledge of best practices governing architecture, infrastructure and security for information systems that collect PII, PHI and HIPAA data.
* Knowledge of EHR applications functionality.
* Skills in using server OS in…
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