Citrix Administrator

Location:

Austin, Texas - ONSITE, Candidates must reside in the Austin area .

We are seeking a highly experienced Citrix & Azure Virtual Desktop (AVD) Administrator to support and administer enterprise virtual desktop environments. This role is responsible for day‑to‑day operations, advanced troubleshooting, and solutioning within Citrix and AVD platforms, working closely with end users and multiple infrastructure teams to ensure stability, performance, and availability.

The ideal candidate brings deep technical expertise, strong communication skills, and proven experience supporting large‑scale VDI environments in an enterprise setting.

On‑Call:
Required (including coordination with offshore teams)

Minimum 6 years of hands‑on experience administering Citrix and/or Azure Virtual Desktop (AVD) environments in production

Extensive experience troubleshooting, diagnosing, and resolving complex issues within Citrix and AVD platforms

Proven experience with:

Citrix licensing and AVD licensing models

Active Directory integration (authentication, group membership, GPO dependencies)

Group Policy design, application, and troubleshooting

Firewall rules and network connectivity required for Citrix and AVD components

Experience supporting environments with:

High availability requirements

Enterprise security and compliance controls

Demonstrated experience working in on‑call rotations and supporting offshore or after‑hours teams

Administer, maintain, and support Citrix and AVD environments

Troubleshoot user, performance, connectivity, and application issues across VDI platforms

Analyze issues end‑to‑end, identify root cause, and implement durable solutions

Manage and support Citrix and AVD licensing

Coordinate closely with:

Server / Infrastructure teams

Network and Firewall teams

Security teams

End User Computing (EUC) teams

Work directly with end users to diagnose issues and restore service quickly

Participate in on‑call support, including coordination with offshore support teams

Provide clear technical documentation and knowledge transfer as needed

Experience in large government or regulated enterprise environments

Familiarity with:

Monitoring and alerting tools for VDI platforms

Strong operational mindset with a focus on uptime, performance, and user experience

Working with large, complex Citrix environments supporting a high volume of end users with multiple functions

Strong written and verbal communication skills

Ability to explain technical issues to both technical teams and non‑technical end users

Comfortable working in high‑pressure situations requiring rapid diagnosis and resolution

Collaborative team player who works effectively across multiple infrastructure disciplines