Senior Jira Administrator; JQL, ITSM. REST API, Atlassian Cloud at Dutech Systems, inc Austin, TX

Skills:

Jira Administration, Jira Software, Jira Service Management (ITSM), Atlassian Cloud, JQL (Jira Query Language), Jira REST APIs, Workflow Configuration, Permissions Management, Automation Rules, Script Runner, JMWE, Email Plugins, Power BI Connector, eazy

BI Reporting, Scripting, Technical Documentation, System Administration.

• Administer and maintain enterprise Jira Software and Jira Service Management (ITSM) projects.
• Configure and manage workflows, permissions, issue types, screens, and automations.
• Develop advanced JQL queries to support reporting, dashboards, and data analysis.
• Build and maintain custom integrations using Jira REST APIs and scripting languages.
• Manage and configure Jira plugins such as Script Runner, JMWE, and Email integrations.
• Implement and maintain reporting solutions using Power BI Connector and eazy
  
  BI.
• Monitor system performance and ensure the stability and reliability of the Jira platform.
• Collaborate with development, Dev Ops, and business teams to improve Jira workflows and processes.
• Document Jira configurations, processes, and technical procedures.
• Provide guidance and support to users and teams on Jira best practices.

• 8+ years of experience managing Jira Software and ITSM environments.
• Strong expertise in JQL for complex queries and reporting.
• Experience working with Jira REST APIs and scripting for integrations and automation.
• Hands-on experience with Jira plugins such as Script Runner, JMWE, and Email integrations.
• Experience integrating Jira with Power BI or eazy
  
  BI for advanced reporting.
• Experience administering enterprise-level Jira Cloud environments.
• Excellent communication, documentation, and problem‑solving skills.

• Experience supporting large enterprise Dev Ops or Agile environments.
• Experience optimizing Jira for Agile project management and IT service management workflows.