Associate IT Manager; C3 Presents

Requirements

• The ideal candidate is organized, customer-focused, technically capable across Mac and Windows environments, adaptable under pressure, and eager to grow their leadership and operational management experience within a fast-paced environment
• At least 2 years’ experience in IT project management preferred
• Experience with supporting Windows and macOS operating systems
• Working knowledge of Microsoft 365 Suite (Outlook, Teams, One Drive, SharePoint, Office applications)
• Experience troubleshooting printers, monitors, conference room A/V systems, and general office hardware
• Experience with laptop and mobile device setup, deployment, and troubleshooting
• Working knowledge of helpdesk ticketing systems and IT asset management practices
• Experience supporting Adobe Creative Cloud, Zoom, and other business productivity applications
• Experience with basic networking concepts including Wi-Fi, VPN connectivity, and TCP/IP troubleshooting
• Exposure to endpoint management and device provisioning platforms preferred
• Strong troubleshooting and problem-solving skills with the ability to manage and prioritize multiple support requests in a fast-paced environment
• Excellent customer service and communication skills with a positive, patient, and solutions-oriented approach
• Ability to explain technical concepts clearly to non-technical users
• Highly organized with strong attention to detail and follow-through
• Ability to remain calm, adaptable, and professional in fast-paced or high-pressure environments
• Self-motivated team player who works well independently and collaboratively
• Flexibility in work hours and availability, especially during festivals, events, and other major operational periods
• Willingness and ability to travel as needed
• Passion for live music, technology, process optimization, and creating exceptional user experiences
• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

• The Associate IT Manager supports day-to-day technical operations for local and remote employees across C3 Presents offices, events, festivals, and live production environments. This role works closely with the Senior IT Manager and Live Nation IT teams to provide end-user support, assist IT operations, coordinate vendors, and contribute to technology projects across the organization
• The Associate IT Manager will help drive efficient IT support processes, contribute to operational improvements, and lay a key role in supporting employees across both office and event environments
• Provide timely and professional technical support to local, remote, and event-based employees, contractors, and vendors
• Manage and resolve helpdesk requests while maintaining strong communication and customer service standards
• Configure, deploy, maintain, and troubleshoot Mac and Windows computers, mobile devices, printers, conference room technology, and office hardware
• Support onboarding and offboarding processes including workstation setup, account provisioning, software access, and asset management
• Maintain inventory and lifecycle tracking of company-owned IT equipment and related assets
• Partner with Senior IT leadership, Live Nation IT teams, and external vendors to resolve escalated technical issues and support operational initiatives
• Administer and maintain Microsoft 365 services and business-critical applications including Outlook, Teams, Adobe Creative Cloud, Oracle products, Zoom, and related platforms
• Assist with networking, wireless connectivity, VPN access, A/V systems, and conference room technology
• Support IT operations for festivals, events, and remote production environments as needed
• Participate in IT projects, system upgrades, security initiatives, and process improvement efforts
• Help identify opportunities to improve workflows, support processes, and end-user experience
• Provide after-hours and event-based support during major festivals, events, and critical operational periods
• Perform additional duties and special projects as assigned