Desktop Support Analyst at Dover Corporation Austin, TX

Desktop Analyst works directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast‑paced team‑oriented environment. They also manage new employee onboarding including workstation setup and configuring Active Directory/Exchange Accounts. The Desktop Analyst role is to support and maintain in‑house computer systems desktops and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

The person will also troubleshoot problem areas in a timely and accurate fashion and provide end‑user training and assistance where required.

• Provide phone, e‑mail, desk‑side and remote desktop support.
• Provide prompt and courteous customer service to a diverse client base.
• Perform excellent diagnostic and troubleshooting of Windows 7, Windows 8, and Windows 8.1 operating systems.
• Manage hardware life‑cycle, inventory, and the administration, operation and maintenance of networked and stand‑alone computer systems.
• Install and configure hardware and software.
• Serve as the customer contact with service providers and oversee the purchase of additional hardware and software systems.
• Maintain moderate to complex technical routines related to installation, operation and maintenance of computer equipment and systems.

• Excellent technical knowledge of network and PC hardware.
• Hands‑on hardware troubleshooting experience.
• Knowledge of Windows 7, Windows 8, and Windows 8.1, local area networks (LANs), network protocols, operating systems, and computer‑automation standards.
• Experience with help‑desk ticketing systems and technical documentation.
• Strong verbal and written communication skills, time‑management, and multi‑tasking.
• Analytical and problem‑solving abilities with the capacity to prioritize tasks in a high‑pressure environment.
• Self‑motivated, directed, and detail‑oriented with strong interpersonal and customer‑service orientation.
• Education:
  
  Associate’s degree (Bachelor’s degree preferred) in Computer Science or a related field.
• Minimum 2 years of direct end‑user support experience or equivalent training/experience.
• A Network and/or Microsoft Certified Professional (MCP) certification (other certifications a plus).
• Must be a U.S. Person (U.S. citizen or permanent resident).

Onsite

Pay Range: $ - $ per hour

Bonus Eligible:
This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

• 401(k) savings plan with employer contributions.
• Medical, dental and vision insurance.
• Wellness programs.
• Health savings account, health‑care and dependent‑care flexible spending accounts.
• Company‑paid short‑term and long‑term disability insurance.
• Company‑paid basic life and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity and critical illness insurance.
• Adoption, surrogacy and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty and bereavement leaves of absence.
• Paid time off, including up to 10 paid holidays per calendar year, paid vacation beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws.
• Tuition assistance.
• Business travel services.
• Employee discounts.
• Employee assistance program with company‑paid counseling sessions and legal services.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information or any other factors prohibited by law.

Disability accommodation:
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.