Help Desk Associate

Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate, you will be part of the Client Support Services supporting the IT Help Desk team. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and a customer-focused attitude, which will align successfully in the organization.

Role:
Service Desk Analyst
Rate: $16/hour

Location:

Onsite, Austin, Texas 78753

What's the Job?

• Provide technical support to users for moderately complex computer-related technical problems.
• Communicate technical issues over the phone to a variety of customers.
• Answer service desk telephones and assist customers in resolving technical problems by providing guidance regarding software and hardware issues.
• Resolve or refer highly complex technical problems as appropriate.
• Follow up with customers to ensure inquiries are resolved within the contracted or agreed-upon time frame.

What's Needed?

• 1-2 years of experience in Client Services, Customer Service, Help Desk, or Technical Support roles.
• Knowledge of Windows support and basic networking concepts.
• Experience with Office 365 and ITSM tools (preferably Remedy).
• Excellent oral and written communication skills.
• High responsibility, commitment, and dependability.

What's in it for me?

• Opportunity to work onsite in Nashville, TN, supporting a vital public sector organization.
• Engage in meaningful work that makes a difference in the community.
• Collaborate with a dedicated team of professionals.
• Gain valuable experience in technical support and customer service.
• Be part of a supportive and inclusive work environment.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.