Technical Account Manager

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* About Us:

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* Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

** How We Work:*
* At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

** Bold
* * in how we dream and innovate

** Responsive
* * to feedback, challenges and opportunities

** Accountable
* * for results and best in class outcomes

** Visionary
* * in future focused problem-solving

** Exceptional
* * in execution and impact

** The Role*
* The Role The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.

Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

** Your day-to-day*
* + Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction.

+ Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.

+ Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.

+ Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.

+ Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.

+ Develop deep understanding of customer's business and operational needs.

+ Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management.

+ Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions.

+ Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.

+ Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.

+ Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.

+ Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.

+ Use independent judgment within broad parameters. Designs and implements solutions to complex problems

** What you bring to the team*
* + Have the ability to conduct professional conversations in Portuguese & Spanish, along with English, to effectively communicate with customers and internal stakeholders.

+ 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas

+ Knowledge of data communication concepts…