Manager, Advisor Platform Production Support and Integrations

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.

Lead with Purpose. Partner with Impact.

Kestra is seeking a strategic, execution-oriented Product Manager to own Platform Production Support and Platform Integrations with third-party vendors. This role blends product management and operational leadership-driving platform reliability, supportability, and service health while shaping an integrations roadmap that enables business capabilities through secure, scalable vendor connectivity.

You will partner with engineering, operations, security/compliance, and business stakeholders to establish clear support models, operational metrics (SLA/SLO/SLI), and continuous-improvement mechanisms (runbooks, problem management, root-cause analysis). You will also lead the end-to-end integration lifecycle with external vendors-from intake and prioritization to technical requirements, testing/certification, release readiness, and ongoing performance management.

What you'll Do:

• Own the platform production support product vision and roadmap, aligning reliability and support outcomes with corporate objectives and measurable business impact.
• Define and evolve the production support operating model (intake, triage, escalation, incident communications, and handoffs across engineering, service desk, and business teams).
• Establish and manage reliability metrics (SLAs/SLOs/SLIs), error budgets, and health dashboards; regularly report service performance and improvement plans to stakeholders.
• Lead incident and problem-management practices including severity definitions, on-call readiness, post-incident reviews, root-cause analysis (RCA), and tracking corrective/preventive actions to completion.
• Own the platform integrations roadmap with third-party vendors, including intake/prioritization, functional and non-functional requirements, and value measurement.
• Manage vendor integration delivery and operations: API/contract standards, security and compliance reviews, testing/certification, release readiness, change management, and ongoing vendor performance (availability, latency, defects, and support responsiveness).
• Proven ability to lead product strategy and execution while operating effectively in a production environment (tradeoffs, prioritization under pressure, and crisp decision-making).
• Strong understanding of production support disciplines (incident, problem, and change management) and familiarity with SRE/ITIL concepts.
• Experience delivering platform integrations with third-party vendors, including APIs, data exchange patterns, and integration testing/certification practices.
• Strong stakeholder management and incident communications skills, with the ability to translate technical issues into clear business impact and updates.
• Demonstrated ability to create operating mechanisms (runbooks, playbooks, support workflows) and drive continuous improvement through data and retrospectives.
• Vendor-management skills, including partnering on roadmaps, setting expectations, and holding vendors accountable to service levels and remediation timelines.
• Strong analytical skills with experience defining and monitoring KPIs (availability, incident trends, MTTR, defect escape rate, integration throughput, and adoption).
• Ability to partner deeply with engineering on architecture tradeoffs (resiliency, observability, scalability) and to influence without formal authority across multiple teams.

What You Bring:

• 5+ years of product management experience, with demonstrated delivery of platform capabilities in a cross-functional environment.
• Bachelor's degree or equivalent work experience in Business, Information Systems, Computer Science, or related field (advanced degree a plus).
• Experience partnering with production support, NOC/service desk, or SRE/operations teams; comfort participating in incident response and driving post-incident improvements.
• Experience delivering and operating third-party integrations (vendor management, API/data contracts, security/compliance reviews, and release/change management) strongly preferred.

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a…