Customer Marketing Specialist, Advocacy & References

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at Logic Monitor, check out our Careers Page.

What You'll Do:

Logic Monitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of Built In's Best Places to Work for the seventh year in a row!

As a Customer Marketing Specialist, Advocacy & References, you will play a key supporting role in building and executing Logic Monitor's customer advocacy strategy. You will work across several high-impact areas, including customer references, advocacy program development, customer reviews, and customer story coordination.
You will collaborate closely with Customer Success, Sales, Product Marketing, and Demand Generation teams to identify and activate customer champions who can support pipeline creation, deal acceleration, and market credibility.

This role is ideal for someone looking to build a strong foundation in customer marketing, advocacy program management, and cross-functional execution in a fast-paced, high-performing SaaS environment.

Here's a closer look at this key role:

• Support execution of customer advocacy programs, including references, reviews, and storytelling
• Manage intake and coordination of customer reference requests across Sales and Customer Success
• Help identify, recruit, and nurture customer advocates
• Maintain advocacy systems, trackers, and internal resources
• Assist in driving customer reviews on key platforms
• Coordinate logistics for customer story development
• Partner with cross-functional teams to align advocacy efforts with business priorities
• Track and report on advocacy performance and engagement
• Proactively learn and develop expertise in customer marketing best practices

What You'll Need:

• 4+ years of experience in marketing, customer success, or related roles (internships acceptable)
• Strong organizational and project management skills with high attention to detail
• Excellent written and verbal communication skills
• Interest in customer engagement, relationship-building, and storytelling
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Highly organized, proactive, and collaborative
• Familiarity with tools such as Google Workspace and CRM systems (e.g., Salesforce) preferred
• Openness to leveraging AI tools to improve workflows and productivity
• Bachelor's degree in Marketing, Communications, Business, or related field

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Anticipated Application Close Date: 07/06/26

Logic Monitor is an Equal Opportunity EmployerAt Logic Monitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their…