Solutions Engineer

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at Logic Monitor, check out our Careers Page.

What You'll Do:

Logic Monitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of Built In's Best Places to Work for the seventh year in a row!

We are seeking aSolutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers. In this role, you'll work directly with customers and collaborate with internal teams-including Customer Success, Tech Support, and Training-to craft advanced Logic Monitor configurations and lead discovery, design, and deployment sessions. As a recognized subject matter expert on all things Logic Monitor, you'll relay critical product insights to our Product/Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy.

Here's a closer look at this key role:

• Lead Implementations:
  Oversee end-to-end deployments-from small to large-scale-ensuring flawless delivery of Logic Monitor solutions.
• Collaborative Engagement:
  Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
• Drive Customer Adoption:
  Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate Logic Monitor adoption.
• Optimize Configurations:
  Advocate and implement best practices to fine-tune customer Logic Monitor configurations.
• Automate Processes:
  Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
• Provide Critical Feedback:
  Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams.
• Develop Custom Solutions:
  Create tailored, scripted solutions using Logic Monitor features (Websites, Logic Modules, Net Scans) and external integrations.
• Share Expertise:
  Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
• Offer Cross-Functional Support:
  Occasionally assist Monitoring Engineering with Logic Module development and support Sales/Customer Success in closing deals or retaining customers.
• Stay Current:
  Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices.

What You'll Need:

• 3-4 years of experience as an IT professional or software engineer.
• 2+ years in IT operations, including systems administration, network engineering, and Dev Ops.
• 1+ years of hands-on scripting/programming experience in Python, Power Shell, Java, or Groovy.
• Subject matter expert in one or more IT domains-such as…