Mobility Device Support Specialist
Job in
Austin, Travis County, Texas, 78744, USA
Listed on 2026-06-03
Listing for:
Yochana
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator, Network Security
Job Description & How to Apply Below
Mobility Device Support Specialist
Location:
Austin, TX
Job Type: Full-Time
The pay range for this role is $50,000 - $55,000
* per annum
Need 2 profiles
Position Summary
The Mobile Device Support Specialist will be responsible for the comprehensive lifecycle management, deployment, troubleshooting, and support of all company-issued and potentially BYOD mobile devices, ensuring secure and efficient access to enterprise resources. This role demands a strong understanding of mobile operating systems, device management platforms, and enterprise security principles.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for mobile devices (iOS, Android, Windows) via various channels.
- Configure, deploy, and provision new and replacement mobile devices for employees, including enrollment into Mobile Device Management (MDM) platforms.
- Manage devices using MDM platforms (e.g., Microsoft Intune, VMware Workspace ONE), enforcing security policies, managing applications, and ensuring compliance.
- Troubleshoot complex hardware, software, network, and application issues related to mobile devices.
- Enforce mobile security policies, including remote wipe, data encryption, multi-factor authentication (MFA), and access controls.
- Maintain accurate inventory records of all mobile assets.
- Assist with device procurement, contract management with cellular carriers, and expense optimization.
- Create and update documentation including support processes, FAQs, and issue resolutions.
- Educate end-users on mobile device best practices and security guidelines.
- Collaborate with cross-functional IT and security teams to ensure seamless integration and operation of mobile services.
- Stay current with industry trends and emerging mobile technologies and security threats.
- Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
- 3-5 years of experience in mobile device support or IT help desk roles, preferably in an enterprise environment.
- Hands-on experience supporting iOS and Android mobile devices.
- Strong experience with MDM solutions (e.g., Microsoft Intune).
- Solid understanding of mobile operating systems, Wi-Fi connectivity, VPN configuration, and mobile security protocols.
- Experience with enterprise mobility solutions, including secure email, application distribution, and mobile content management.
- Knowledge of cybersecurity principles, secure mobile configurations, and information security risk management.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently and manage multiple tasks and priorities effectively.
- Familiarity with ticketing systems (Service Now).
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