IT Operations Engineer

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

Your Impact.

The IT Operations Engineer is a handson, highly motivated technical leader who thrives at the intersection of technology, people, and continuous improvement. This is not a role for someone who waits to be told what to do. You actively seek out friction, inefficiency, and risk - then fix it. You bring creative problem solving and a relentless drive to elevate the IT experience for both corporate teammates and franchise partners, the vast majority of whom are nontechnical and depend on IT to be a trusted, patient, and proactive guide.

You see artificial intelligence not as a buzzword but as a handson toolkit. You identify repeatable processes, build automations, and leverage AI to surface insights and accelerate delivery - while simultaneously recognizing the very real security risks AI introduces and taking personal ownership of mitigating them. You operate comfortably in ambiguity, making thoughtful decisions with incomplete information and adjusting quickly as circumstances evolve.

You are as comfortable sitting with a frustrated franchisee who cannot get their system to work as you are architecting a cloud identity solution. Your diplomacy is as sharp as your technical skills. You translate complex problems into clear, empathetic communication - and you leave every interaction making people feel supported, capable, and confident in IT.

Your Impact.

Key Responsibilities:

Dev Sec Ops  & Infrastructure

* Serve as Tier 3 escalation point for complex infrastructure issues across cloud and onprem systems, providing thorough root cause analysis and permanent fixes - not bandaids.

* Own and operate the organization's AWS environment, architecting secure, scalable infrastructure, enforcing cloud security guardrails, and embedding security controls directly into CI/CD pipelines, while managing access controls, cost governance, and partnering with development teams to integrate security scanning, policyascode, and automated compliance checks throughout the software delivery lifecycle so that security is built in, not bolted on.

* Design, implement, and optimize system environments; own configuration standards and enforce change management discipline. When something is broken or inefficient, you fix it without being asked.

* Lead OS, firmware, and security patching programs - define cadence, oversee execution, validate outcomes, and report status to management.

* Architect and maintain backup, disaster recovery, and business continuity systems; regularly test recovery procedures and drive improvements based on results.

* Manage Active Directory, Azure AD, and identity/authorization platforms at an advanced level - including group policy design, rolebased access, and lifecycle automation.

* Evaluate and recommend infrastructure improvements, new technologies, and vendor solutions aligned with business needs and security posture.

* Communicate infrastructure risk and status clearly to IT leadership; prepare concise written summaries and impact assessments - no jargon, all clarity.

Intelligent Automation & AI Enablement

* Actively identify repeatable, manual, or error prone IT processes and build AI assisted or scripted automations to eliminate them - not as a future initiative, but as an ongoing personal practice.

* Evaluate and deploy AI tools that improve IT operations, user support, and infrastructure management; document outcomes and evangelize successful approaches across the team.

* Stay current on AI capabilities and their practical applications in an IT operations context; bring concrete proposals - not just ideas - to the team on a regular basis.

* Proactively identify, document, and remediate security risks introduced by AI tools - including data exposure, shadow AI usage, and prompt injection vulnerabilities. Take personal ownership of implementing protective controls rather than waiting for a policy to be written.

* Partner with leadership to establish AI governance guardrails that protect the organization while enabling innovation; balance…