Management, Program Manager

Position: Spend Management, Program Manager
** Weekly

Hours:

** 40

** Role Number:*
* ** Summary*
* Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The Legal and Global Security Operations (LGS) team is seeking a Business & Technology Systems Analyst
to manage the legal matter management and billing solution.

This role will be the primary interface between the Spend Operations group and the LGS practice areas in the matter management and billing domain. In this role, you will serve as a critical bridge between business stakeholders and technology teams, driving the analysis, design, and delivery of solutions that support legal operations at scale.

** Description*
* You will bring structure and clarity to complex programs, lead change management efforts, and help ensure our matter management and eBilling systems are optimized to meet the evolving needs of the organization. This is a high-impact role where your analytical rigor, communication skills, and ability to manage ambiguity will make a meaningful difference.

** Minimum Qualifications*
* + Bachelor's degree and 6+ years of relevant experience in business analysis, systems analysis, legal operations, or a related field OR Master's degree in a specialized field (e.g., Information Systems, Business Administration, Law, Computer Science) and 4+ years of relevant experience

+ Deep, proven Business Analysis and Systems Analysis skills, including strategic planning and project management; experience with developing KPIs and milestones, data visualization technologies, and implementation

+ Excellent communication, organizational, and problem-solving skills, with particular emphasis on data storytelling and driving consensus.

+ Experience working within a corporate legal department or law firm environment

+ Hands-on experience with matter management systems and/or eBilling platforms (e.g., Team Connect, Litify
-Salesforce based solution)

+ Familiarity with legal billing guidelines, outside counsel management, and invoice review processes

** Preferred Qualifications*
* + Demonstrated experience leading enterprise-level programs with multiple stakeholder groups

+ Proficiency with business intelligence and reporting tools (e.g., Tableau, Power BI, Excel)

+ Change management certification (e.g., Prosci ADKAR, CCMP) is a plus

+ Project management certification (e.g., PMP, PMI-ACP, Agile/Scrum) is a plus

+ Familiarity with common AI tools and platforms