End User Support Specialist
Job in
Austin, Travis County, Texas, 78703, USA
Listed on 2026-06-03
Listing for:
Della Infotech, Inc.
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Job Description:
Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.
Skills/
Experience:
Skills/Experience
Technical Skills
- Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment
- Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup
- Experience using ticketing systems to document, track, and resolve incidents and service requests (Service Now preferred)
- Ability to provide remote desktop support using approved tools (e.g., Bomgar or similar)
- Basic familiarity with Active Directory functions such as password resets and account lookups
- Introductory exposure to device management tools (e.g., Intune, SCCM) preferred
- Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
- Ability to interact effectively with users at all levels of the organization
- Clear and accurate written communication for ticket updates, documentation, and status notes
- Ability to remain calm, professional, and solution-focused in high-pressure or time-sensitive situations
- 3 years or more of experience in an IT desktop or end user support role preferred.
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