Director, Technical Services, Public Sector, Cortex & Cloud

** Our Mission*
* At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

** Who We Are*
* In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

** Job Summary*
* As the Director of Technical Services for the US Public Sector, you will lead the Cortex & Cloud organization responsible for guiding our most critical government customers through the post-sale customer lifecycle-from mission-critical value realization through renewal. This role sits at the center of our Public Sector services strategy, guiding Professional Services and Technical Customer Success teams through deployment, adoption, complex escalation management, and expansion within high-stakes environments.

As Public Sector organizations modernize cybersecurity operations amid increasingly complex threats, this leader will play a critical role in helping customers operationalize and scale next-generation security capabilities across cloud, SOC, automation, and AI-driven environments.

You will partner closely with Regional Leaders, Support, Product, Engineering, and Customer Experience teams to drive alignment across mission-oriented organizations and deliver consistent customer outcomes. Your insights from the unique requirements of State & Local, Education, Federal, DoD/DoW, and Intel customers will shape delivery innovation, influence product direction, and help evolve how Palo Alto Networks scales AI-enabled services globally.

This is a role for an action-oriented leader who brings clarity to complexity, navigates rapid change with confidence, and translates technical strategy into measurable business and mission outcomes. You will help shape the future direction of Public Sector Technical Services by advancing scalable delivery models, operational frameworks, and modernization initiatives that improve customer experience, operational efficiency, and long-term mission success.

** Key Responsibilities*
* + Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements.

+ Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio.

+ Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector

+ Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success.

+ Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors.

+ Foster a culture grounded in accountability, continuous learning, and operational excellence.

+ Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models.

+ Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater.

+ Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets.

+ Reduce Time to Value and Time…