Technical Account Manager; TAM

Spy Cloud is on a mission to make the internet a safer place by disrupting the criminal underground. Our solutions protect more than 4 billion accounts worldwide.

The Technical Account Manager (TAM) works closely with Spy Cloud’s customers, leveraging exceptional customer‑facing skills and technical acumen to guide them through the successful adoption of our products. As a trusted consultant and advisor, the TAM unlocks value, delivers solutions, and ensures data‑driven success for all stakeholders.

• Project‑manage enterprise onboarding and integration, ensuring timely and successful launches.
• Monitor products, programs, and projects from initiation through delivery, interfacing with customers on technical matters.
• Partner with Customer Success Management and internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans.
• Own the process of understanding customer challenges, communicating issues, goals, requirements, and solutions.
• Maintain a deep understanding of Spy Cloud’s products and provide technical guidance, managing timelines, milestones, migration goals, and business transformation strategies.
• Develop best‑practice assets based on customer engagement learnings to support scaling initiatives.
• Act as a customer advocate, representing customers internally and driving process and collateral improvements to enhance the customer experience.

• Strong technical acumen and experience influencing change at all levels.
• Solid working knowledge of various web technologies with an understanding of APIs and databases.
• Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
• Track record of creating documentation of processes, playbooks, and other information for use by TAMs.
• Ability to work effectively in teams of both technical and non‑technical individuals across multiple concurrent projects.
• Experience translating business goals into technical solutions.
• Understanding of data analytics to identify key performance indicators and perform data analysis to drive insights.
• Ability to seamlessly work with the customer’s development team.
• Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.

• 3–5+ years of Technical Account Management or Sales Engineering experience in a customer‑facing role.
• Familiarity with SaaS solutions.
• Hands‑on experience with programming/scripting languages and their usage with APIs.
• Cybersecurity and ATO prevention experience a plus.
• Experience with Active Directory, Entra , Splunk, XSOAR, Sentinel, or SOAR/SIEM.

• 401(k) with employer contribution.
• Health, vision, and dental insurance (with health savings account available).
• Employer‑paid life, short‑term, and long‑term disability insurance.
• Generous PTO plan and 16 paid holidays per year.

• Retirement savings plan with employer contribution.
• Employer‑provided private health insurance and healthcare cashplan.
• Employer‑paid life insurance and income replacement.
• Generous holiday plan and 14 paid holidays per year.

Spy Cloud is a proud Equal Employment Opportunity and affirmative action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other applicable legally protected characteristics.

Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. Spy Cloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Spy Cloud expressly prohibits any form of workplace harassment. Improper interference with the ability of Spy Cloud's employees to perform their job duties may result in discipline up to and including discharge. Spy Cloud shares the right to work and participates in the E‑Verify program in all locations.