Director, Technical Program Management - Platform Orchestration Excellence

About this Role

The Director of Technical Program Management leads the technical program management function within the platform organization, driving operational excellence, platform resiliency, and cross-functional coordination across Engineering, Product, and Operations teams. This role ensures seamless execution of complex technical initiatives, manages platform SLAs, and establishes processes that enable predictable, reliable platform delivery across distributed teams across the globe.

• Lead end-to-end delivery of complex, multi-quarter technical programs across Platform Enterprise, Platform Foundation, and Platform Orchestration Excellence teams.
• Drive operational excellence by establishing and enforcing SDLC processes, release management frameworks, and quality gates.
• Help success of platform SLA management programs, incident response coordination, and post-incident analysis to meet SLA and internal SLO targets.
• Manage DR/BCP testing programs, platform resiliency initiatives, and risk mitigation strategies.
• Establish tiered maintenance notification processes and change management frameworks that balance business needs with operational stability.
• Build and develop high-performing TPM teams across distributed geographies.
• Create and maintain program dashboards, metrics, and reporting frameworks for executive visibility into platform health and delivery progress.
• Lead cross-functional stakeholder management with Engineering, Product, Operations, Compliance, and external partners.
• Drive vendor and third-party integration programs, managing dependencies and escalations.
• Establish continuous improvement processes, retrospectives, and lessons learned frameworks to optimize delivery velocity.
• Partner with Platform Foundation leadership on infrastructure roadmap prioritization and capacity planning.
• Champion agile/scrum practices and ceremonies across technical teams while maintaining governance and compliance requirements.

• 10+ years in technical program management, engineering program management, or related roles.
• 5+ years managing distributed technical teams across multiple geographies.
• Deep expertise in platform operations, SRE practices, and high-availability systems.
• Proven track record delivering complex, multi-stakeholder programs.
• Strong understanding of SDLC, CI/CD, release management, and change control processes.
• Experience with incident management, DR/BCP testing, and operational excellence frameworks.
• Exceptional stakeholder management and executive communication skills.
• Bachelor's degree in computer science, engineering, or related technical field.

• Experience in financial services, fintech, or highly regulated industries.
• Background managing platform/infrastructure teams supporting 99.99%+ SLA environments.
• Familiarity with Apex Clearing or brokerage platform operations.
• PMP, SAFe, or equivalent program management certification.
• Master's degree in engineering, Computer Science, or MBA.
• Experience leading teams across 5+ geographic locations with 12+ hour time zone differences.
• Track record building TPM functions from the ground up or through significant transformation.
• Strong technical background with hands‑on software engineering or infrastructure experience.
• Experience with vendor management and third‑party integration programs.

• Operational Excellence:
  Relentless focus on process, predictability, and reliability.
• Technical Depth:
  Ability to engage credibly with engineering teams on architecture and implementation.
• Strategic Thinking:
  Balances immediate execution with long-term platform vision.
• Stakeholder Influence:
  Drives alignment across functions without direct authority.
• Resilience Focus:
  Proactively identifies and mitigates risks before they impact customers.
• Team Development:
  Builds, mentors, and grows high-performing distributed teams.
• Data-Driven:
  Uses metrics and analytics to drive decisions and demonstrate impact.
• Adaptability:
  Thrives in fast-paced, evolving environments with competing priorities.

• Healthcare benefits (medical, dental, vision, EAP).
• Competitive PTO.
• 401k match.
• Parental leave.
• HSA contribution match.
• Paid subscription to the Calm app.
• Generous external learning and tuition reimbursement benefits.
• Hybrid work schedule for most roles.

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, or any other protected characteristic. We provide equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations, please submit your request via the Candidate Accommodation Requests Form.