Site Systems Analyst

Overview

The Site Systems Analyst will provide hardware, software and telecommunication support for remote and branch offices. This position will be responsible for evaluating technical needs, devising and implementing solutions, and performing desktop system installations and upgrades. All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making:
  Makes decisions on routine matters, provides recommendations to supervisor and refers all exceptions to supervisor.
• Career Path:
  Sr. Site Systems Analyst.
• Partner with project teams and provide with options/packages/scenarios (internet connection, speed, IT service offerings) and costs.
• Partner with logistics on all digital workstation/kiosk and printer setup on jobsites.
• Gather initial requirements for jobsites and then going to providers to get packages built to meet budgets and financial requirements.
• Initiate ongoing communication with IT and external resources.
• Contact the various service providers (internet, phone, etc.) to get packages built, estimate costs, and coordinate the installations with internal project teams and external service providers, including low voltage installation.
• May include management of onsite installations.
• Test final installations to ensure all services and technologies are working properly.
• Assist project teams or employees with technology utilization, training, and provide end user support.
• Coordinate other IT systems network connectivity and systems accesses.
• Monitor and maintain job site IT service throughout the duration of project and make adjustments as necessary.
• Coordinate with project team and internet providers to disconnect the equipment/service.
• May include physical workstation setup.
• Provide onsite maintenance and repair of job-site hardware including workstations, printers, telephone systems, and networking.
• Respond to issues that are received by internal Help Desk, but require onsite technical support.
• Enter and maintain data records related to project sites and branch offices including circuits, asset inventory, consultants, and vendors.
• May go out to jobsite and remove the equipment or the project team sometimes disconnect and ship back to headquarters.
• Understands equipment operation and maintains equipment in working order. Troubleshoots equipment problems.
• Uses technology to increase productivity and adapts to new technology.

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written
• Proficiency in MS Office
• Time management skills
• Ability to prioritize multiple projects
• Organizational skills
• Listening skills
• Demonstrated knowledge of personal computers (PC) and operating systems
• Demonstrated knowledge of PC components and associated hardware
• Ability to troubleshoot and solve technical issues
• Basic knowledge of networking and telecommunications
• Ability to quickly and effectively solve complex problems
• Ability to deliver quality through attention to detail
• Ability to build relationships and collaborate within a team, internally and externally
• In lieu of the above requirements, relevant experience will be considered
• 2+ Years working with ISPs, network setup (Preferred)

JE Dunn participates in the Electronic Employment Eligibility Verification Program (E-Verify). E-Verify Participation (English and Spanish). Nearest Major Market:
Atlanta.