Implementation Manager

Job Description

Insight Global is looking for a technically strong, execution focused Implementation leader for one of our enterprise veterinary clients. This person can operate as a trusted liaison between hospital and medical leadership, implementation partners, and internal IT teams. This role is technical in nature but not hands on unless necessary, with success driven by strong soft skills, sound judgment, and the ability to navigate cross functional stakeholders.

The position is heavily focused on execution quality, risk mitigation, and consistency, ensuring IT refresh designs are implemented in a repeatable, scalable, and supportable manner across sites. The ideal candidate is comfortable owning outcomes, guiding decisions, and driving alignment across clinical, operational, and technical teams.

• Lead site-level execution of IT Refresh deployments, translating approved designs and standards into executable implementation plans.
• Own on-site delivery during assessments, cutovers, and stabilization, ensuring safe, consistent execution with minimal impact to hospital operations.
• Serve as the technical governance authority, enforcing organization architecture standards, cabling practices, equipment compatibility, and safety requirements.
• Act as the primary point of contact between hospital leadership, internal IT teams, program management, and implementation partners.
• Provide hands‑on oversight and coaching, leveraging experience with racking/stacking, MDF/IDF layouts, environmental readiness, and infrastructure validation.
• Resolve site constraints, design gaps, and exceptions in partnership with vendors, architects, and internal engineering teams.
• Coordinate change management, maintenance windows, and post-refresh stabilization, including escalation support for early‑life issues.
• Review and validate site-level TCOs, ensuring accurate assumptions around scope, ordering, installation, and lifecycle impact.
• Partner with Procurement and Logistics on equipment readiness, staging, reuse decisions, and supply chain constraints.
• Participate in weekly program status meetings, reporting on readiness, risks, dependencies, and site‑specific issues.
• Own implementation documentation and standards updates, driving continuous improvement across assessment and deployment processes.

• 10+ years of experience in enterprise IT environments
• Come from a technical hands‑on engineering background
• Strong foundation in enterprise networking with the ability to troubleshoot, assess constraints, and make sound architectural judgments
• Proven experience leading multi‑site or complex implementations with full execution accountability
• Ability to make independent technical decisions day‑to‑day, balancing cost, risk, and operational impact
• Strong leadership presence with the ability to manage vendors, internal teams, and site leadership
• Confident communicator with high emotional intelligence; able to explain tradeoffs and defend decisions clearly
• Experience with tools such as Microsoft Word, Excel, SharePoint, and Smartsheet
• Ability to travel up to 75%
• Experience in healthcare or veterinary care
• CCNP Certification

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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