Business Systems Analyst

Overview

JOB TITLE:

Business Systems Analyst

CAYUSE COMPANY:

Cayuse Civil Services, LLC

LOCATION

Hybrid in Austin, TX

SALARY:

$93,600.00-$

EMPLOYEE TYPE:

Full-Time Salary Exempt

TRAVEL

No

RELOCATION

No

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Business Systems Analyst serves as a key liaison between business stakeholders and technical teams to ensure that systems effectively support business objectives and program requirements, with a specific focus on client processing and related processes. This role understands business objectives and problems, identifies alternative solutions, and performs studies and cost/benefit analyses to recommend optimal approaches. The role involves analyzing user requirements, operational procedures, and system issues to automate processing and/or improve existing computer systems.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Assist in the development of project documentation based on requirements and standards.
• Assist in the development and refinement of application online help and user-facing documentation.
• Conduct requirements gathering sessions with non-technical SMEs to understand business process needs and program requirements.
• Analyze user requirements, procedures, and problems to determine opportunities for automation or improvements to existing systems.
• Create and maintain use cases, process flow charts, acceptance criteria, and other documentation needed to support system enhancements.
• Analyze new and existing business processes to determine how modifications and changes will impact system behavior and performance.
• Serve as a technical expert responsible for working with both non-technical and technical stakeholders to ensure clear and effective communication throughout the SDLC.
• Ensure that system design, documentation, and implementation comply with the Client standards, guidelines, and best practices.
• Review system specifications and scheduling limitations to determine if requested programs or program changes are feasible within the existing environment.
• Perform necessary testing of assigned programs and system changes, including functional, integration, and user acceptance support.
• Facilitate information sharing to ensure knowledge transfer and reduce or eliminate single points of failure for the information system.
• Conduct one-on-one discussions and group sessions to review system documentation and clarify requirements and system behaviors.
• Prepare and maintain documentation illustrating system architecture, workflows, dependencies, and other key components for project deliverables.
• Update immediate supervisor, other management team members, and system stakeholders regarding recommended implementation strategies and solution options.
• Provide regular status reports on enhancement activities, testing progress, and resolution of issues impacting the system.
• Notify immediate manager and technical lead of critical issues that may affect the system's ability to deliver services as designed.
• Attend regular status meetings to update team members (developers, business analysts, database administrators, project managers, and others) on the progress of assigned work.
• Regularly update assignments through the use of a ticketing or work?tracking system to facilitate information sharing and transparency among project team members.
• Provide information to both non-technical and technical staff via email, telephone, documentation, and formal presentations on topics such as system functionality, data collection processes, and other technical issues.
• Communicate with internal business groups as well as external entities, including other governmental organizations and contract service providers.
• Generate and maintain test data, write test scripts and execution sequences, and thoroughly examine test results.
• Debug and assist in resolving detected issues, working collaboratively with developers and other technical staff.
• Use current software development methods/techniques and established development standards (including testing standards) to ensure the quality, reliability, and maintainability of applications.
• Other duties as assigned.

Qualifications

Here's What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order.

Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• 5 years -…