Solutions Consultant Architect

Schedule:

Full-time | Hybrid (2–3 days in office)

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.

The Solutions Consultant is a senior individual contributor within Professional Services responsible for designing, owning, and delivering customer solutions that align business objectives with Togetherwork product capabilities.

This role acts as a trusted advisor throughout the customer lifecycle—leading solution design, guiding implementation, and ensuring a seamless transition to Customer Success. You will partner cross-functionally with Project Managers, Product, Sales, and Customer Success to deliver scalable, high-quality solutions that drive long-term adoption and value.

• Lead discovery sessions and workshops to understand customer business processes, objectives, and system requirements
• Design end-to-end solutions that align customer needs with Togetherwork product capabilities
• Translate complex business requirements into scalable, implementable solutions
• Act as a trusted advisor, guiding customers through best practices, tradeoffs, and solution decisions

• Own solution integrity throughout onboarding and implementation engagements
• Partner with Project Managers, onboarding teams, and configuration specialists to ensure successful execution
• Identify and manage risks, dependencies, and complexity throughout delivery
• Ensure smooth transition of solutions to Customer Success for ongoing support

• Support Sales on complex opportunities requiring deep solution expertise
• Provide structured feedback to Product teams based on customer needs and delivery insights
• Operate within PMO frameworks to ensure consistency with implementation standards
• Use data, tools, and automation to improve solution quality and scalability
• Contribute to best practices, delivery standards, and implementation methodologies
• Leverage AI-enabled tools for requirements analysis, documentation, and process optimization

• Bachelor’s degree or equivalent experience
• 5–8 years of experience in solution consulting, implementation consulting, or similar client-facing roles
• Experience delivering SaaS or enterprise software implementations
• Strong consulting skills with a focus on solution design and customer advisory
• Ability to translate complex business needs into practical technical solutions
• Strong communication and stakeholder management skills across technical and non-technical audiences
• Analytical mindset with strong problem-solving capabilities
• Experience documenting solution architecture and implementation considerations

• Experience with CRM platforms (e.g., Microsoft Dynamics 365 or similar)
• Experience with Association Management Systems (AMS) or membership platforms
• Background working with associations, nonprofits, or membership-based organizations
• Understanding of financial processes (GL, AR, AP, revenue recognition)

At Togetherwork, we help community-driven organizations grow and thrive—creating better experiences for the people they serve. You will play a critical role in shaping the enterprise data foundation that powers our TW28 vision.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose