Product Documentation & Training Specialist

About the company

Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning space. We are developing many new products and solutions to build on our success in the market with our Prophetand Lyn Xapplications , as well as our AI capabilities.

Baxter Planning combines the flexibility of a start up with the stability of an established company,leveraging
30 years of industryexpertiseto support a rapidly growing customer base. We offer excellent benefits, an exciting and supportive work environment, and excellent work-life balance.

We are looking for a Product Documentation & Training Specialist to own andevolveourproducthelp documentation while supporting internal product enablement. This role is expected to quickly develop deepexpertiseacross Baxter Planning products and become a go-to source of truth for product knowledge across teams.

This role focuses on creating clear, user-friendly content and helping build a more structured and scalable documentation experience for both customers and internal teams. You willbe responsible for translating complex product functionality into clear, structured knowledge for both internal and external audiences.

You will work closely with Product, Engineering, and Customer Experience teams, supporting the documentation lifecycle end-to-end-from understanding requirements to publishing-while contributing to content standards, structure, and continuous improvements.

You will also support internal enablement by turning product knowledge into structured trainingmaterials and helping drive adoption across teams.

We’relooking for someone who is proactive, curious, and eager to learn, with a continuous improvement mindset - someone who activelyidentifiesgaps, explores how things work, and helps make content clearer and more effective over time.

This role requiresa high levelof autonomy, with ownership over documentation andenablementworkstreams and the ability tooperatewith limited oversight.

• Documentation Ownership & Delivery:
  Manage the end-to-end lifecycle of customer/user-facing documentation, from information gathering to publishing, ensuring alignment with product releases and user needs.
• Content Creation & User-Focused Writing:
  Develop andmaintainhigh-quality content (online helpcontent, user guides, how-to articles, and “What’s New” / release notes) that translates product functionality into clear, actionable guidance aligned with common use cases.
• Content Maintenance & Optimization:
  Continuously improve existingproductdocumentationto reflect product changes, fix gaps, and improve clarity, ensuring it is intuitive and relevant for end-users.
• Knowledge Systems & Structure:
  Design and improve scalable documentation structures, ensuring content is well-organized, reusable, and easy to navigate for different audiences.
• Content Standards & Quality:
  Apply andmaintaincontent guidelines (tone, structure, terminology) to ensure a consistent and user-friendly experience across all documentation.
• Product Knowledge Ownership:
  Develop andmaintaindeepexpertiseacross Baxter Planningproducts, acting as a go-to resource for product knowledge and ensuring accuracy and consistency across all materials.
• Cross-Functional Collaboration:
  
  Partner with Product, SMEs, and stakeholders to gather information,validatecontent accuracy, and keep documentation aligned with current product functionality.
• Improve Processes:
  Provide feedback on usability and user experience when relevant.
• Release Coordination & QA:
  Support documentation release activities, including content QA and coordination with IT to ensure builds are properly prepared and published.
• Product Launch Content:
  Create and support internal and customer-facing materials for product launches, includinginternal release communications, enablement content, and rollout support.
• Internal Enablement & Training:
  Create andmaintaintraining materials aligned with product releases, reflecting key workflows and best practices, and contribute to internal enablement activities such as sessions, presentations,…