Senior Salesforce Administrator

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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, Pay Pal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in Mar Tech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Instagram: @optimizely

Optimizely is seeking a Senior Salesforce Administrator who will report to the Director of Business Enablement, Information Technology. This role will primarily work with the Sales Operations team as well as other departmental system administrators of enterprise software applications. This role will ensure that Optimizely’s Salesforce instance is both scalable and meeting the needs of the business operations. You will have extensive experience designing and implementing enterprise features in Salesforce.

You will collaborate with sales operations managers, business systems analysts, and system admins to design and implement solutions to business problems. You will champion the best practice usage of the system and its integrations with other systems like Salesforce RCA/RCB,CPQ,Net Suite,Right Rev,Docu Sign,Marketo.

• Work closely with business analysts and sales operations managers relating to changes in integrations for projects related to enterprise systems, integrations, processes, change control, and operations
• Work closely with business analysts and sales operations managers in solution sessions to understand requirements, find common ground, and evaluate acceptable solutions
• Create and maintain documentation on enterprise systems and satellite system integrations
• Create/update and maintain documentation in partnership with cross-departmental teams related to process and operations when related to specific work
• Collaborate with business analysts and sales operations managers to develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
• Identify gaps in process, operations, and systems
• Understand data flows between enterprise systems
• Develop and maintain trust cross-departmentally
• Research and recommend emerging technology to the business and system owners
• Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available
• Log and track work in a structured ticketing system (Jira) and manages changes sets in accordance with best practices
• Maintain focus on agreed upon work
• Clear communication of risk and impact when making change
• Ability to balance fixes and improvements
• Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again
• Problem solving mindset (we do not look to blame, but to prevent future mistakes)
• You create your own experiments to find solutions or answer questions or your do research to find answers
• Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing
• Maintain intellectual and emotional…