IT Technical Engineer

* Available for customer service 24hr/day when on-call, as needed.
* Ability to travel and work with customers on-site.
* Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support.
* Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols.
* Edit configuration files and database data on multiple software packages as needed.
* Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems.
* Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements.
* Completing reports, forms, checklists, etc., to document service and installation work.
* Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies.
* Other duties, as assigned.
** Communication** – Write and speak clearly. Carefully observe and listen to understand the context and non-verbal cues. Respond well to questions. Inspire confidence through communication. Solid ability to document and share information.
** Windows Fundamentals** – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF. This includes the ability to install Windows 11 and Windows Server on bare metal or a VM environment.
** Scripting Skills** – Some experience with scripting languages, preferably Power Shell or similar (e.g., Python, batch files).
** Data/Configuration Storage** - Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages.
** Networking Fundamentals** – Understanding of DNS, TCP/IP, and firewall configurations in Windows environments. The ability to capture packets using Wireshark and perform a basic analysis.
** Databases** - Working knowledge of SQL or Mongo

DB database servers. The ability to write simple SQL queries.
** Virtualization** - Working knowledge of a popular virtualization platform is a plus.
** Bachelor’s Degree (B.S.)
** or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field. An equivalent combination of experience, training, and education will be considered.
** Prior experience
** with a business workflow or project management system such as Service Now, Jira, Freshdesk, or Team Support is a plus.
** Television engineering or operations experience
** is a plus.
** Cloud platform experience
** is a plus.
* Excellent technical and troubleshooting skills
* Outstanding customer service skills
* Ability to debug wiring and physical layer issues
* Respect for others and a strong belief that others should do this in return
* Expertise with various technical disciplines and applications
* Close attention to detail and quality orientation
* Ability to multitask on a variety of critical projects
* Ability to work independently, while also collaborating with others
* Strong communication skills, particularly when explaining complex technical information
* Ability to provide solutions to problems in situations that are atypical/infrequent
* Analytical thinking and the ability to identify patterns
* Efficiency with own work and impact of team results
* Informal leadership capabilities with an interest in mentoring less experienced team members
* Employer sponsored medical, dental and vision with a variety of coverage options
* Company provided and supplemental life insurance
* Paid vacation and sick time
* Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
* A Spirit day to encourage and allow our employees to more easily volunteer in their community
* A 401K plan
* Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
* A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
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