L3 Application Support Engineer

L3 Application Support Engineer page is loaded## L3 Application Support Engineer remote type:
Hybrid locations:
United States of America, North Carolina, Raleigh:
United States of America, Texas, Austin time type:
Full time posted on:
Posted 18 Days Agojob requisition :
JR102391

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.##
** Itron empowers utilities and energy providers to make informed, flexible decisions through innovative technology solutions. As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and customer success of Itron’s enterprise applications. You will serve as a technical escalation point, mentor peers, and collaborate closely with cross‐functional teams to resolve complex issues that impact customers and critical infrastructure.**##

** This role is well‐suited for someone who is customer‐centric, accountable, agile, collaborative, and motivated by solving complex technical challenges in a mission‐driven environment.**##
** Duties and Responsibilities*** ##
** Serve as a senior technical escalation point (Level
3) for complex application and platform issues impacting customers in the Utilities & Energy sector*** ##
** Diagnose, reproduce, isolate, and resolve advanced software, networking, and system issues across diverse enterprise environments*** ##
** Take end‐to‐end ownership of incidents, managing cases through the full lifecycle in the incident management system with a strong focus on accountability and timely resolution*** ##
** Collaborate cross‐functionally with Engineering, Operations, Project Management, and Product teams to drive root cause analysis and long‐term solutions*** ##
** Mentor and coach Application and Technical Support Engineers, sharing troubleshooting methodologies, best practices, and product knowledge*** ##
** Become a subject matter expert in Itron applications, developing a deep understanding of how systems function, integrate, and support customer outcomes*** ##
** Create and maintain clear, inclusive, and accessible knowledge base and support documentation to enhance customer and internal team success*** ##
** Troubleshoot application behavior across operating systems, databases, networks, and RF environments, applying structured and innovative problem‐solving approaches*** ##
** Communicate complex technical concepts clearly and authentically to both technical and non‐technical stakeholders*** ##
** Continuously develop skills through self‐learning and knowledge sharing, contributing to an agile and innovative support organization**##
** Required Skills & Experience*** ##
** 5+ years of experience in a technical or application support role supporting enterprise software products*** ##
** 2+ years of hands‐on experience working with UNIX/Linux environments; scripting experience is a plus*** ##
** 2+ years of experience supporting Java‐based applications*** ##
** 2+ years of experience with client/server architectures and relational databases, including understanding schemas, database structures, and writing SQL queries*** ##
** 1+ year of experience with networking fundamentals, including packet flow analysis and TCP session establishment*** ##
** Experience supporting SOAP and Web Services*** ##
** Experience troubleshooting software in enterprise environments with a strong customer‐first mindset*** ##
** Demonstrated ability to manage multiple priorities effectively while maintaining high quality and attention to detail*** ##
** Strong written and verbal communication skills, with the ability to collaborate effectively across teams and geographies*** ##
** Proven ability to put customers first, act with integrity, and follow through on commitments*** ##
** Experience mentoring or supporting the development of other technical professionals*** ##
** Two‐ or four‐year technical college degree or equivalent practical experience**##
** Preferred Skills & Experience*** ##
** Experience supporting RF networking or wireless technologies*** ##
** Background working with…