Application Engineer

Description

Job Summary

The Application Engineer focuses on administration, monitoring and maintenance of custom and/or third party applications, services and related infrastructure components. This individual will have demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners.

The Application Engineer embodies exemplary professional conduct, serving as an inspiring role model for peers while fostering collaboration and exercising influence with tact and efficacy to achieve shared objectives.

Under minimal supervision, this role maintains, monitors, and manages software application systems, services and related information technology components. This position must support secure applications based upon requirements and must be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best practices, supporting testing efforts and providing documentation while working with business partners. This role is also responsible for proactively providing project tasks and status updates.

This role will provide guidance to junior team members.

Essential Functions

Application Support:

• Serve as the subject matter expert for applications used by UFCU staff and members.
• Take full ownership of key business applications, ensuring high availability, performance and reliability through proactive monitoring and responsive support.
• Partner with business units to gather and analyze requirements, translating them into effective application solutions that align with organizational goals.
• Design, implement and configure scalable application environments that support evolving business needs and technical standards.
• Install, configure, maintain and enhance SaaS and On‑Premises application configurations to adapt to changing business processes and technology landscapes.
• Drive innovation by designing and implementing new features and enhancements that improve application functionality and user experience.
• Develop, optimize and monitor automated workflows and batch processes to ensure consistent and error‑free execution.
• Collaborate with third‑party vendors to resolve issues, manage upgrades and apply security patches in a timely and efficient manner.

Incident Management, Service Availability and Request Fulfillment:

• Demonstrate a high standard of service excellence by taking full ownership of incidents and driving effective resolutions.
• Conduct proactive capacity and performance planning to ensure systems appropriately meet customer demand.
• Troubleshoot and resolve complex incidents and issues across diverse systems, ensuring minimal business disruption and meeting service level agreements (SLAs) while documenting application recovery procedures.
• Perform regular disaster recovery testing and maintain supporting infrastructure and procedures to ensure the readiness of critical systems and business continuity during disruptions.
• Design and deploy effective monitoring solutions that minimise false alerts and enable rapid incident detection and response.
• Perform routine root cause analyses and implement corrective actions to prevent recurrence and enhance system reliability.
• Provide Tier 3 support for a broad range of client systems and peripherals, including end‑user devices, scanners and specialised printers.

Demonstrates a commitment to working effectively as a team and to ongoing self‑development:

• Participate in after‑hours systems support activities and on‑call rotation to ensure 24/7 application support and rapid incident response.
• Stay current with emerging technologies and industry trends to inform strategic decisions and technical improvements.
• Pursue continuous professional development and actively seek opportunities for learning and skill enhancement.
• Proactively contribute to IT team objectives by identifying improvement opportunities and recommending innovative solutions.
• Effectively manage time and resources, including cross‑functional coordination and allocation of team efforts for testing and implementation.
• Mentor and support the growth of Application Engineers, fostering a culture of…