Technical Support

Job Summary

location:
Austin, Texas

job type:
Contract

salary: $17.00 - 22.87 per hour

work hours: 9am to 5pm

education:
Bachelors

• Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
• Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
• Provide incident status updates to management and end‑users per service level guidelines
• Support and maintain effective relationships with users
• Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
• Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix and MDM (mobile device management)
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets)
• Communicate with customers at all levels of technical and non‑technical skill sets
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management

• 3 - 5 years of experience working in a service desk or customer service environment
• 3 - 5 years of technical support experience
• 3 - 5 years of phone and/or chat support experience
• Experience using ITSM platforms (Smart
  
  IT / Remedy, Service Now, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
• Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS and iPadOS
• Bachelor's or Associates degree in Information Technology or a related field is a plus
• CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.