Principal Engagement Manager, AWS Professional Services

Job Overview

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Principal Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions and ensure alignment with customer outcomes.

By applying AWS frameworks such as the Well‑Architected Framework and Cloud Adoption Framework, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions that consider performance, scalability, security, and business impact.

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.
• Validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.
• Develop domain‑specific expertise, maintain relevant AWS certifications, and effectively communicate technical concepts to both technical and business audiences.
• Lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain.
• Execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.

• 8+ years of cloud computing experience.
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
• 8+ years experience in project management of technical programs.
• 8+ years experience with software development life cycle (SDLC);
  Waterfall, Agile, or iterative methodologies.
• Experience leveraging GenAI for project management and agile methodologies on enterprise level engagements.

• AWS experience preferred.
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect – Associate.
• Strong understanding of AWS services, architectures, and best practices.
• Experience applying AWS frameworks like Well‑Architected and Cloud Adoption Framework.
• Proven ability to establish technical credibility with engineering teams and senior technical decision‑makers.
• Managed and delivered IT and Transformation engagements for a Fortune 100 company.
• Work experience in industries such as Financial Services (Banking/Insurance), Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, or Manufacturing.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress, work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• Health, dental, and vision insurance.
• 401(k) matching.
• Paid time off and parental leave.
• Employee assistance program and mental health support.