AppOps Engineer II Locations

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission‑critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking an App Ops Engineer II to join our team. This is a hybrid opportunity based out of our Waltham, MA;
Austin, TX; or St. Petersburg, FL office.

The App Ops Engineer II is responsible for providing backend production support for our Access Compliance application and owning the resolution of monitoring‑generated case work. This role troubleshoots, debugs, and performs root cause analysis on complex application and system issues, providing durable fixes that help maintain customer uptime, reliability, functionality, and performance. As part of the Dev Ops organization, the App Ops Engineer II partners closely with Dev Ops, Infra Ops, Engineering, and Customer Support to resolve production issues, improve operational quality, and support a high‑performing customer experience.

• Provide backend production support for our Access Compliance application, including investigation and resolution of monitoring‑generated cases and customer‑impacting issues.
• Troubleshoot, debug, and root cause application, database, system, network, authentication, and performance issues across production environments.
• Maintain and support long‑running application service processes, including Java, Tomcat, Apache, and related Linux service components.
• Partner with Dev Ops, Infra Ops, Engineering, and Customer Support to document issues, identify trends, resolve bugs, and implement durable fixes.
• Manage and prioritize a case workload while meeting individual and team commitments, service‑level agreements, and standard working schedule expectations.
• Perform advanced application troubleshooting, log analysis, event correlation, and root cause analysis to prevent recurring issues.
• Create, update, and follow operational processes and knowledge documentation to improve team effectiveness and supportability.
• Serve as a subject matter expert in at least one applicable work domain and share expertise with teammates and stakeholders.
• Provide clear written and verbal communication to coworkers, customers, and cross‑functional teams, including translating complex technical issues for varied audiences.
• Participate in after‑hours support coverage on a rotation schedule, as required.
• Other duties as assigned and required.

• Associate’s or higher degree in Information Technology, Computer Science, or equivalent experience.
• 3+ years of relevant experience supporting applications and systems in a production environment.
• Intermediate command‑line Linux skills, including exposure to Linux subsystems such as sysvinit and systemd.
• Experience supporting database‑backed applications, such as MySQL.
• Experience maintaining long‑running application service processes, such as Java, Tomcat, and Apache.
• Intermediate scripting skills using Bash, Perl, Python, or similar tools.
• Strong problem‑solving and root cause analysis capabilities, including advanced troubleshooting, log analysis, and event correlation.
• Basic networking knowledge, including TCP/IP, HTTP, DNS, SSH, and SSH tunneling.
• Ability to configure and troubleshoot application authentication, including LDAP, SSO, or SAML.
• Strong written and…