Salesforce Program Executive - Senior Director; Consumer Goods​/Retail

Position: Salesforce Program Executive - Senior Director (Consumer Goods/ Retail)
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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Program Executive - Senior Director (Consumer Goods) is a highly experienced program management executive. They lead a team of Program/Project managers tasked with delivery for our most complex, enterprise-level customers. They may also lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.

The Program Executive is our most senior Program Manager role, designed for leaders who are fully dedicated to our largest, most complex, and most strategic engagements. They collaborate with other leaders to ensure consistent delivery best practices and influence the overall global Program Executive and delivery approach. They are responsible for meeting and exceeding business targets and providing leadership with accurate forecasts and metrics.

They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, and methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers and confidently make decisions in conditions of uncertainty. They also partner with their respective Communities, leadership, and other stakeholders to create and refine delivery tools and processes.

They are strong mentors who lead by example and embody the Salesforce values.

Your Impact

* Lead programs by achieving alignment on program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating the program structure, and securing cross-functional alignment.

* Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

* Drive stakeholder meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

* Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

* Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross-functional - Product Owners, Scrum Masters, Tech Ops, Release Eng, Capacity, Functional Managers, Release Management).

* Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

* Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

* Anticipate and remove obstacles with a sense of urgency that slow down or prevent teams from delivering on project goals.

* Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and escalations).

* Create a collaborative environment that fosters creativity, innovation, and learning.

* Operate as a catalyst within the organization to advance our Product & Technology strategy globally and drive stakeholders across client organizations through change.

Responsibilities

* Fully allocated to a single high-stakes transformation program or a small handful of strategic accounts.

* Maintain a 78% utilization target; acting as a highly active, deeply embedded practitioner.

* Owns the end-to-end program P&L, executive client relationships, steering committees, and delivery governance.

* Serves as the senior point of escalation and executive air cover for the delivery teams they're aligned with.

* Bring strategic and tactical enterprise software project delivery experience to Salesforce clients.

* Provide senior-level consulting and counsel to client business and technology executives as a trusted advisor.

* Build strong executive-client relationships to enable them to persuade and influence…