×
Register Here to Apply for Jobs or Post Jobs. X

IT Principal Enterprise Delivery Lead

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Zendesk Group
Full Time position
Listed on 2026-06-05
Job specializations:
  • IT/Tech
    Systems Analyst, IT QA Tester / Automation
Salary/Wage Range or Industry Benchmark: 161000 - 241000 USD Yearly USD 161000.00 241000.00 YEAR
Job Description & How to Apply Below
IT Principal Enterprise Delivery Lead Passer au contenu principal

This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy Policy#IT Principal Enterprise Delivery Lead page is loaded## IT Principal Enterprise Delivery Lead Postulerremote type:
Hybrid locations:
Austin, Texas, United States of America:
Madison, Wisconsin, United States of America time type:
Full time posted on:
Publié hierjob requisition :
R34946##

Job Description The IT Principal Enterprise Delivery Lead is responsible for the large-scale orchestration of testing across complex integrations and major transformation programs, such as Enterprise Resource Planning (ERP). A critical responsibility of this role will be to serve as the primary Quality Assurance (QA) delivery lead for enterprise-wide initiatives, this role acts as a strategic partner to Business and Product leads to ensure critical, high-investment projects do not fail.

By operationalizing the frameworks built by the QA CoE, this role drives the execution of QA governance, quality gates, and defect management discipline across the enterprise to ensure predictable, high-quality delivery outcomes.## ##
** KEY RESPONSIBILITIES
**** 1. Release Cycle Quality Governance
*** Drive operational QA execution within each release cycle for major programs.
* Monitor the transformation's release readiness across multiple squads, proactively raising enterprise-level risks to avoid late-stage defects in critical integrations.
* Ensure Quality Gates, Entry Criteria, and Exit Criteria are met as a mandatory part of the Definition of Done.
* Support compliance with QA standards across the squad or delivery team.
** 2. Requirement Review & QA Transformation Leadership
*** Lead the cross-functional End-to-End (E2E) strategy for complex transformation programs, ensuring zero business disruptions during major go-lives.
* Operationalize the CoE’s automated "rules of the road" across complex integrated ecosystems to modernize legacy testing practices.
* Participate in and drive Requirement Review Sessions at the start of each release or feature.
* Conduct structured walkthroughs of test scenarios with IT Business Systems Analysts ("BSAs") and Business teams before testing begins to prevent requirement leakage.
** 3. Defect Management and Auditability
*** Ensure every defect includes a verified Root Cause Analysis (RCA).
* Maintain strict bi-directional traceability between test cases and defects to provide a complete audit trail.
* Actively participate in bug triage calls and ensure defects are reviewed, prioritized, and tracked to closure.
** 4. Reporting and Data Hygiene
*** Maintain high data hygiene across QA reporting tools and trackers.
* Ensure test execution status, defect status, and release metrics are updated in real time to support decision-making
** 5. QA Ceremony Ownership
*** Take full ownership of QA ceremonies and drive active participation from senior stakeholders to ensure quality goals align with business priorities.
* Operationalize standardized QA ceremonies across the delivery lifecycle (daily connections, status reviews, bug triage)
** 6. Stakeholder Management
*** Act as the primary QA liaison to streamline the delivery of objective, data-driven test results to Business and Product leads, providing the visibility needed for core team release decisions.
* Coordinate directly with Business Systems Analysts (BSAs), Product Owners, and Engineers to orchestrate structured test scenario walkthroughs, directly mitigating requirement leakage before testing execution begins.## ##
** REQUIRED SKILLS AND EXPERIENCE
*** Minimum of 10 years of experience in Software Quality Engineering, including at least 5 years in a senior leadership or Program QA Delivery role.
* Proven track record of driving the operational implementation of QA processes across large-scale, complex release cycles and transformation programs.
* Expert-level ability to manage and influence business and product stakeholders.
* A deep understanding of test execution governance.
* Strong hands-on experience in QA Automation.
* Expert-level experience in defect lifecycle management, including the ability to conduct verified Root Cause Analysis (RCA) and leakage analysis.
* Expert-level experience of bi-directional traceability and strong reporting discipline across QA tools like Jira and Xray
* Proven ability to lead purposeful, outcome-driven QA ceremonies, bug triage calls, and structured walkthroughs with cross-functional teams.## ##
** PREFERRED SKILLS AND EXPERIENCE
*** Experience managing end-to-end testing for complex, integrated ecosystems involving multiple vendor platforms and diverse technical stacks is an advantage.
* The ideal candidate can align QA scope with business priorities during requirement review sessions to proactively prevent requirement leakage.
* Experience with AI-enabled test architecture, predictive analytics, or self-healing automation frameworks.
* A demonstrated ability to…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
 
 
 
Search for further Jobs Here:
(Try combinations for better Results! Or enter less keywords for broader Results)
Location
Increase/decrease your Search Radius (miles)
0
200
Filters
Education Level
Experience Level (years)
Posted in last:
Salary