Infrastructure & Technology Austin Tx. System Services Representative Professional Austin

Your role and responsibilities

As a System Services Representative for Commercial & Consumer, you will act under the category of Support as a Service (SaaS) function, providing on‑site installation, maintenance, and repair of high-volume commercial products. You will support problem source identification, resolve incidents, and advise on potential resolutions to ensure client satisfaction.

Your primary responsibilities will include:

• Perform On‑Site Installation and Maintenance:
  Install, maintain, and repair high-volume commercial products such as Lenovo PC and Apple, ensuring timely and effective service delivery.
• Deliver Technical Support:
  Provide technical assistance, troubleshoot issues, and resolve incidents to the satisfaction of the customer, utilizing knowledge of technology, operating systems, and associated software.
• Collaborate with Support Centers:
  Work with professionals in different support centers and business units to achieve high‑quality problem resolutions and ensure seamless service delivery.
• Utilize IBM Tools:
  Leverage IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Maintain Technical Expertise:
  Stay up-to-date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.

High School Diploma/GED

Associate's Degree/College Diploma

• Exposure to Hardware and Software Solutions:
  Familiarity with installation, customization, operation, recovery, tuning, and information technology engineering for high-volume commercial products such as Lenovo PC and Apple.
• Understanding of Operating Systems:
  Basic understanding of operating systems, associated software, and the functions and capabilities of machines to support problem source identification and resolution.
• Familiarity with On‑Site Services:
  Exposure to on‑site installation, maintenance, and repair of high-volume commercial products, including Technical Delivery Assessment and installation planning.
• Basic Knowledge of IT Engineering:
  Understanding of the technology and concepts related to high-volume commercial products to provide technical assistance and troubleshoot issues.

• Familiarity with Hybrid Cloud:
  Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments to support client operations.
• Knowledge of IT Consulting:
  Basic understanding of customized project-based services, including Technical Delivery Assessment, installation planning, and account management.
• Exposure to Data Analytics:
  Familiarity with tools like Watson Einstein Analytics to drive automation and improve effectiveness of client operations.
• Experience Working with Technical Tools:
  Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long‑term disability coverage, and opportunities for performance based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
• Training and educational resources on our personalized, AI‑driven learning platform where IBMers can grow skills and obtain industry‑recognized certifications to achieve their career goals.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

We consider…