Principal Support Specialist- Onsite in Austin, TX

Principal Premium Support Specialist
- Onsite in Austin, TX

Austin, TX, USA

Posted Friday, April 24, 2026 at 4:00 AM

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

We’re looking for a highly polished, service-driven technology professional to serve as a dedicated partner to our C-suite and senior leadership team. In this role, you’ll deliver a true “white-glove” experience—anticipating needs, resolving issues with speed and discretion, and ensuring technology simply works.

From executive laptops and mobile devices to boardroom AV and secure collaboration tools, you’ll be the trusted expert behind a seamless digital experience. You’ll also play a key role in shaping the future of executive technology, mentoring team members, and elevating service standards across the organization.

• Deliver proactive, concierge-level technical support to C-suite executives and senior leaders, minimizing disruption and ensuring a frictionless experience
• Configure, maintain, and troubleshoot executive devices, including laptops, workstations, peripherals, and mobile devices (iOS and Android)
• Own and support boardroom and conference room technology, including AV systems, video conferencing (Zoom, Teams, Webex), and presentation tools
• Proactively monitor executive technology environments to identify and resolve issues before they arise
• Partner with infrastructure, security, and application teams to escalate and resolve complex technical challenges
• Ensure seamless onboarding and offboarding experiences for executive team members
• Maintain detailed documentation of executive preferences, configurations, and support history
• Support executive travel by preparing devices, connectivity solutions, and remote access tools
• Identify and implement improvements to enhance the executive technology experience
• Lead the development of standards, processes, and best practices for executive support
• Mentor and coach support specialists, fostering a culture of service excellence
• Collaborate with IT leadership to evaluate and introduce new technologies
• Contribute to strategic initiatives, including AV upgrades, collaboration tools, and meeting space innovation
• Support continuous improvement efforts, including SLA development and reporting

• 7+ years of IT support experience, including direct support for executives or VIP users in a corporate environment
• Hands‑on experience with conference room AV systems, video conferencing platforms, and presentation technology
• Experience supporting boardrooms or executive briefing environments
• Familiarity with endpoint management tools such as Intune, JAMF, or similar
• Exposure to digital signage, room scheduling systems, or smart office technology

• Strong proficiency with Windows, macOS, and Microsoft 365
• Advanced troubleshooting skills across hardware, software, networking, and mobile devices
• Working knowledge of ITSM tools (Service Now, Jira Service Management, or similar)
• Solid understanding of networking fundamentals (Wi‑Fi, VPN, basic routing)
• Familiarity with cybersecurity best practices (MFA, phishing awareness, secure device usage)

• You communicate with confidence and professionalism, and are comfortable supporting senior executives directly
• You operate with discretion and handle sensitive information with care
• You stay calm under pressure and effectively manage competing priorities
• You anticipate needs before they arise and take a proactive approach to problem‑solving
• You are adaptable, flexible, and thrive in a fast‑paced, high‑touch environment
• High school diploma or equivalent required
• Ability to travel occasionally to support executive off‑sites and events

• Full benefits starting Day 1 :
  Medical…