Audio​/Video & Window Shading Technical Support

Screen Innovations brings fresh new innovative designs to the motorized roller shades and projection screens industry while streamlining automation and integration. Experience smart living with your pick of exclusive energy-efficient shade fabrics paired with the most robust mesh on the market for synchronized raising and lowering. Transform any space— indoor or out, at home or in a business— into a world-class entertainment theatre with a modern, clean design.

Initiates, coordinates, and executes technical support to customers, dealers and installers in the projection screen, A/V, shading, and window covering industry

• Answers and handles telephone calls in a professional and timely manner; takes accurate and detailed notes with high degree of professionalism and courtesy
• Exercises considerable judgement and discretion in handling support-related inquiries
• Coordinates and schedules troubleshooting appointments, ensuring all parties are informed of and kept abreast of schedules
• Assists dealers with on-site installation questions and technical troubleshooting
• Generate and edit Excel spreadsheets with data, charts, and graphs
• Proficient in editing and writing installation and troubleshooting documents
• Answering dealer inquiries, schedule on‑site appointments, and follow up with dealers about their support case
• Creating Support Cases and Sales Orders promptly, ensuring the necessary products or parts ship in a timely manner
• Performing data entry tasks for support figures, metrics, and other relevant information to maintain an organized and accessible filing system

• Two to four years related experience or equivalent
• Basic competence in duties and tasks of supervised employees
• Strong organizational, problem‑solving, and analytical skill
• sAbility to manage priorities and workflo
• wExcellent customer service and interpersonal skills
• Good judgement with the ability to make timely and sound decision
• sCreative, flexible, and innovative team playe
• rCommitment to excellence and high standards
• Excellent written and verbal communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm