Help Desk Technician

• At least 2+ Years of Help Desk, Service Desk or Tech Support Experience at the Enterprise level
• Experience with Remedy Ticketing System or Similar
• Familiarity with MS Products - Teams, Co-Pilot
• Strong multi-tasking capabilities, must maintain 2 contacts at a time or 1 Phone Call
• At least 30 Contacts a day in previous roles Knowledge of SCCM and Remote Connectivity tools

A large financial enterprise in Phoenix, AZ is looking for a Help Desk Technician to join their IT Support and Service Desk team. You will be responsible for working directly with internal customers and end-users while supporting them both in person and remotely. You will communicate with end users directly via chat support and over the phone. It is important that you are able to type in a timely manner as these chat sessions will be monitored and requests are expected to be completed quickly.

You may need to remote into end-users devices which can include laptop, desktop, mobile device, tablet, etc. They handle a large majority of Level 1 Tickets at the desk and then are implementing some AI technology to help with initial chat and ticket creation, training AI agents for agent assist - writing tickets, pulling information or documentation for support, and escalation to Tier II if needed.

$17/hr to $20/hr exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.