Senior Project Coordinator; Hypercare Support

Position: Senior Project Coordinator (Hypercare Support)
Job#: 3036693

Job Description:

Senior Project Coordinator (Hypercare Support)

Location:

Austin, Texas (Onsite)

Role Overview

We are seeking a Project Coordinator to support a high-visibility, fast-paced technology deployment program. This is a critical, front-line coordination role where you will partner closely with program leadership and technical teams to drive execution and ensure on-time delivery. This engagement offers the opportunity to work across the full project lifecycle, from planning and launch through execution, hypercare, and final closeout.

Key Responsibilities

* Maintain and manage project plans, timelines, and milestone tracking across all work streams.

* Monitor project health and proactively identify risks, blockers, and dependencies, escalating them in real time.

* Own and maintain issue logs, decision trackers, and prepare weekly executive-level status reports for leadership.

* Coordinate and facilitate cross-functional meetings, including preparing agendas, taking notes, and tracking action items.

* Act as the primary point of coordination for a support team of 5-10 technicians and project stakeholders.

* Ensure timely communication of updates, deliverables, and key decisions.

* Provide dedicated support during the hypercare phase by tracking and triaging post-launch issues and coordinating their resolution.

* Document lessons learned, process improvements, and final project outcomes for knowledge transfer.

Required Qualifications

Experience:

3-6+ years in project coordination, program coordination, or junior project management roles, preferably supporting enterprise-level technology deployments. The ideal candidate will have experience supporting teams of 5-10+ contributors.

Skills:

* Proven ability to manage competing priorities and operate with an ownership mindset in a fast-paced environment.

* Strong organizational skills and experience with project tracking, governance, and reporting, including RACI models, issue logs, and risk tracking.

* Excellent communication skills with the ability to engage confidently with leadership stakeholders and lead meetings.

* Experience with project management tools such as Asana, MS Project, Smartsheet, Jira, or equivalent.

Preferred Qualifications

* Background in technology deployments, operational rollouts, or field support programs, especially involving device deployments or infrastructure projects.

* Experience supporting post-launch triage (hypercare), issue tracking, and escalation workflows.

* Familiarity with cross-functional stakeholder management involving IT, operations, and field teams.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free…