Director, UX & Research

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* Job Title:

Director of UX & Research*
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* Location:

** Austin, Texas

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* Reports To:

** Sr. Director of Strategy & Product Operations

** Company:
** Accruent

** About Accruent*
* Accruent is a global leader in intelligent asset, facilities, and real estate management software, helping organizations connect their physical world to their digital future. Our platform powers mission-critical operations for thousands of customers worldwide, from Fortune 500 enterprises to fast-growing disruptors. Backed by Fortive (NYSE: FTV), we combine the agility of a SaaS innovator with the scale and discipline of an established global enterprise.

At Accruent, we're building technology that enables customers to make smarter, faster, data-driven decisions.

** Position Overview*
* At the heart of our mission is a simple belief: technology should feel like magic. We are seeking a  
** Director of UX & Design
** to be the guardian of that magic. In this role, you will bridge the gap between high-level vision and tactile everyday moments that make our customers' lives better. You will lead, mentor, and inspire a multidisciplinary team, serving as the  
** bridge-builder
** across the organization to ensure every pixel we ship serves a human purpose. If you are a bold leader who can balance the rigor of  
** Design Engineering
** with the heart of user-centered design, we've built a seat at the table just for you.

** What You'll Do*
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** Design Strategy & Vision:
** Define and evangelize an aspirational design vision that aligns with our long-term company goals and sets a new standard for vast portfolio of products.

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** Team Leadership:
** Recruit, mentor, and scale a high-performing team of Product Designers and User Researchers, fostering a culture of radical accountability and creative excellence.

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** Design Systems & Engineering:
** Direct the evolution of our global design system, ensuring seamless handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries.

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** User-Centered Discovery:
** Lead deep-dive user research and customer empathy initiatives to uncover market whitespace and validate complex solutions before they hit the roadmap.

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** Experimental Rigor:
** Spearhead a robust experimentation culture, utilizing A/B testing and user research to relentlessly optimize user journeys and business outcomes.

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** AI

Innovation:
** Integrate cutting-edge  
** AI tools for design
** into the team's workflow to accelerate prototyping, automate repetitive tasks, and enhance creative output.

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** Cross-Functional Orchestration:
** Work in lockstep with Product Management and Engineering leadership to balance aesthetic excellence with technical feasibility and business ROI.

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** Portfolio Experience Leadership:
** Own experience coherence across a diverse multi‑product portfolio, driving convergence, simplification, and consistent interaction patterns while respecting product‑specific workflows.

** What Success Looks Like*
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** UX Leadership:
** A frictionless, category-leading user experience that establishes Accruent as the "must-have" solution in the market.

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** Craft Excellence** :
Set and uphold a high bar for interaction design, information architecture, and product storytelling through regular critique, design reviews, and quality frameworks.

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** Operational Velocity:
** A highly efficient design-to-development pipeline supported by a mature design system and AI-augmented workflows.

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** Evidence-Based Design:
** A measurable increase in product adoption and engagement driven by a rigorous "test-and-learn" philosophy.

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** Organizational Trust:
** A unified engine where Design is viewed as a strategic partner to Engineering and Go To Market teams.

** What You Bring*
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** Proven Leadership:
** 10+ years of experience in UX/Product Design, with at least 5 years in a senior leadership role scaling B2B SaaS design teams.

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** Strategic Mindset:
** A portfolio of successful product outcomes where you led the journey from abstract vision to a high-impact, measurable market win.

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** Technical Sophistication:
** Deep expertise in Design Engineering, user-centered design (UCD),…