Americas Retail Fulfillment Operations Business Analyst Manager

Austin, Texas, United States Operations and Supply Chain

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Join Apple and help us leave the world better than we found it.

Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers. The Americas Retail Fulfillment Operations team at Apple is seeking a Business Analyst Manager who combines deep business acumen with technical fluency. In this role you will lead a team of analysts while also having an opportunity to be hands-on with analytics yourself. You’ll serve as a critical bridge between RFO business operations and cross functional technical teams - translating complex business needs into requirements that engineering and technology partners can act on.

This role balances driving today's operational excellence with shaping tomorrow's capabilities, including contributing to the long-term vision for technologies like AI/ML, generative AI, forecasting, and supply chain health visibility. You'll also ensure alignment across the Americas while coordinating with EMEIA, APAC, and Worldwide teams to share ideas, leverage existing solutions, and avoid duplicated effort.

The Americas Retail Fulfillment Operations Business Analyst Manager is responsible for:

Team Leadership:

Lead team of business analysts focused on Retail and Online route to market metrics and insights

Guide team with building models, analyzing data, and developing insights

Develop team capabilities in modern analytics approaches including Python, AI/ML, and generative AI applications

Become an authority on supply chain KPIs and complexities to optimize Retail Fulfillment Operations Business-to-Technical Translation:

Serve as primary liaison between RFO and cross-functional teams on technology initiatives

Translate business requirements and operational needs into clear technical specifications that technical parter teams can execute against

Represent RFO’s perspective in discussions about technology solutions, ensuring business context is understood and prioritized

Partner on capital projects from concept through implementation, providing support/guidance throughout

Cadenced Based Operational Excellence:

Drive critical run-the-business alignment discussions and initiatives with cross-functional partners (LOG, SDM, WWRFO, etc)
Provide data-driven models and analysis to support key business decisions

Aggregate insights across the Americas region and influence business decisions to optimize sell-through

Identify and lead process/system improvement opportunities, including automation initiatives

Partner across all RFO fulfillment models on key initiatives and reporting requirements

Future State Vision & Strategy:

Contribute to the technology vision for RFOStay current on emerging technologies relevant to supply chain operations—particularly AI/ML, generative AI, demand forecasting, and supply chain visibility platforms

Identify opportunities where new technologies could transform RFO operations and articulate the business case to stakeholders

Drive alignment of systems, tools, processes, and org structures across regions (Worldwide teams, EMEIA, and APAC)
Coordinate across regions to surface reusable ideas, avoid duplicated effort, and ensure consistent strategic direction

Occasional travel required

• Bachelors degree with minimum 5-7 years of relevant Operations experience
• Minimum 2 years management experience

• Leadership & Communication
• Experience leading analytics teams through technology or methodology transitions
• Strong executive presence;…