Program Manager, TPA AI Solutions

Program Manager, TPA AI Solutions

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and when one of us wins, we all win.

Travel Partnerships and Advertising drives strategy, tooling, and operational excellence for Expedia Group's partner-facing business. The partner tools ecosystem is at a critical inflection point, moving from fixed workflows to an agentic, AI-enabled experience. Our Solutions and Capabilities team is building the next generation of AI-powered tools for sales, account management, and partner operations — and this role sits at the center of that transformation.

• Manage end-to-end delivery of AI-powered solutions on Expedia's partner tools — planning sprints, tracking milestones, removing blockers, and coordinating across engineering, design, and field teams.
• Serve as the central coordination point between the AI Squad, Solutions team, commercial field operations, and senior leadership — ensuring priorities are clear, dependencies are surfaced early, and teams are not working at cross purposes.
• Spend meaningful time with sales and account management teams to understand workflows and pain points, feeding that context into planning so the squad builds the right things in the right order.
• Drive initiatives from pilot to scaled rollout, managing timelines, communications, change management, and adoption tracking across global teams.
• Maintain roadmap visibility for stakeholders at all levels — translating technical progress and trade-offs into clear updates for executives, and strategic context into actionable priorities for the delivery team.
• Define and track success metrics for AI-powered features, using data to inform prioritization, measure adoption, and demonstrate business impact.

• Bachelor's degree in Business, Computer Science, Engineering, or a related field; or equivalent related professional experience.
• 8+ years of experience in program management or technical project management, with a track record of shipping solutions in enterprise or B2B environments.
• Strong delivery management instincts: comfortable owning timelines, running standups, managing dependencies, and holding teams accountable without direct authority.
• Experience working with or around AI-powered solutions — familiarity with large language models, intelligent automation, or agentic workflows enough to engage credibly with engineering teams.
• A track record of working closely with sales, account management, or other commercial field teams — translating operational needs into structured delivery plans.
• Proficient communication skills across technical and non-technical audiences, with the ability to influence in a matrixed organization and keep multiple work streams aligned.

The total cash range for this position in Austin is $ to $. Employees in this role have the potential to increase their pay up to $, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.