IT Support Technician

Job#: 3036694

Job Description: IT Support Technician

Location: Austin, Texas (Onsite)

We are seeking IT Support Technicians for a high-impact, large-scale technology deployment project. This fast-paced, hands‑on role involves supporting the installation, troubleshooting, and post-launch stabilization of over 2,000 devices. This is an opportunity to gain project experience in a dynamic, customer‑focused environment. Candidates must be able to start with minimal ramp‑up time in a setting with no tolerance for delays.

• Install, configure, and support desktop, laptop, and peripheral devices.
• Provide hands‑on hardware and software troubleshooting for both Mac and Windows environments.
• Offer technical support via in‑person, email, and ticketing systems.
• Monitor and manage incident queues to ensure timely resolution within established SLA parameters.
• Assist with software installations, updates, and security compliance.
• Provide rapid-response support for post‑launch issues during the hypercare phase.
• Contribute to technical knowledge articles and documentation.

Experience:

1–3 years of experience in IT Support, Help Desk, Desktop Support, or Field Technician roles. Experience in enterprise environments with high‑volume ticketing systems is required.

• Hands‑on hardware and software troubleshooting skills.
• Experience with Active Directory and Office 365.
• Ability to support both Mac and Windows operating systems.
• Strong customer‑facing communication skills.
• Experience working within SLAs or ticket queues.

• Previous experience with device deployment, rollouts, or new site launches.
• Experience with hypercare or post-go‑live support.
• Basic knowledge of AWS or other cloud infrastructure environments.
• Familiarity with Mac OS file structure and terminal basics.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.