Technical Support​/Helpdesk

Job Description

Provide IT support and services to small businesses and non‑profit organizations in the Austin metro area.

• Respond to end‑user support calls including virus cleanup, data recovery, and migration to the Cloud.
• Perform network cabling projects and help set up network drops for new office locations.
• Work with vendor technical support to resolve client issues.
• Assist clients with managed IT solutions, onsite support, business continuity plans, managed cybersecurity, firewalls, and networks.
• Help deploy and maintain Windows servers and troubleshoot permissions.
• Manage Microsoft 365 environments and support end users.
• Support Windows OS in a networked environment and fight malware and viruses.
• Prioritize service calls, schedule daily activities, and communicate progress to customers.
• Adapt to a variety of clients and seek help when necessary.
• Lift up to 50 lbs, crawl under desks, and run cable in commercial buildings.

• Three years or more providing end‑user support in a networked environment.
• Excellent troubleshooting skills and ability to research/document solutions.
• Working knowledge of networking, data cabling, routing, switching and network troubleshooting.
• Knowledge of Windows Server versions and ability to deploy, troubleshoot and maintain.
• Experience managing Microsoft 365 environments.
• Expert knowledge supporting Windows OS in a networked environment.
• Knowledge of Linux (a plus).
• Strong Mac OS working knowledge. Able to provision new systems and assist remotely.
• Expert knowledge fighting malware and viruses.
• Prioritizes service calls, applies good judgment when scheduling daily activities, and responds to requests in person, by phone or electronically.
• Adaptable to a wide variety of clients and reaches for help when needed.
• Hungry to learn and be challenged.
• Clear verbal and written communication skills; logs all help‑desk interactions.
• Great listening skills and ability to execute service ticket and workflow processes.
• Has reliable transportation and can lift 50 lbs; car/gas allowance provided.
• Consistent and punctual.
• Bilingual in Spanish is a plus but not required.

All your information will be kept confidential according to EEO guidelines. We encourage people of all backgrounds to apply.

Compensation range is $18 to $22 per hour based on experience and skill set. Profit sharing, gas allowance and a flexible schedule are part of the compensation package. Part‑time positions can grow into full‑time opportunities.